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Application Production Support Analyst

3 months ago


Montreal, Quebec, Canada KYYBA Inc Full time

Position Summary:

The primary purpose of the job is to ensure day-to-day quality of service of live applications to end-users by :Diagnosing and resolving incidentsAnswering user requestsMonitoring production environmentsDeveloping a good understanding of the existing application(functional and technical)Ensure daily communication & transition with teams from other time zonesThis position implies On Call Duties, to cover for eventual incident that may occur during the weekends, bank holidays as a level 2 for other locations.

The position consists in providing support for the corresponding list of applications in a cross-regional environment, in a follow-the-sun model.

It also encapsulates Incident, Change, Problem, Service Request and Release Management as part of the Service Management catalogue in line with the defined Standard Operating Procedures.

Being a follow-the-sun model, candidates will be expected to work on different alternating shifts.

Candidates having an exposure to ITIL V3, capable of participating critical initiatives within the Team, interact with Quality Control and Reporting Teams in the production of Key Performance Indicators and exposure/experience towards follow-the-sun support model may be favoured.

In addition, having technical and functional experience with applications like (but not limited to) SWIFT, Cash Pooling, Bloomberg, Datawarehousing, Regulatory reporting and other financial/business applications will be favoured.


Required Technical knowledge:
Expert knowledge in SQL queries (Sybase T-SQL mandatory, Oracle PL/SQL would be an advantage) and DBMS concepts (Sybase Replication Server would be an advantage)


Expert knowledge experience of working in Unix environments and Shell scripting or WindowsGood knowledge experience of working in MacOS environments Knowledge of programming languages (C, C++, C, .Net, VBA, APS .Net, Java, 4D) would be an advantage.

Knowledge of Excel macros would be an advantageKnowledge of Schedulers (Autosys, Control M), ETL tool (Datastage WTX) and file transfer tools (CFT) would be an advantage.

Investment Banking / Capital markets knowledgeCandidates must have a minimum of 5 years of experience in a similar role. He/she must be experienced in providing multi-disciplined technical support as part of a team, and have practical knowledge of performance and capacity management from an application, database and network perspective as well as strong aptitude for automationNice to have :
Mac knowledge Personal attributesKnowledge and experience of Investment service industryGood knowledge on Mutual funds AdministrationKnowledge of data collection and analysis in a large and complex/diverse environment, including relevant qualifications or experience, would be an advantageKnowledge on Performance Breakdown and Attribution calculation would be an advantageStrong analytical skillsGood interpersonal skills and team playerClient focusedAttention to detailsHigh energy level coupled with a desire to take on responsibilityAble to multi-taskRequired Education or

Equivalent Experience:
Bachelor's degree or higher or equivalent combination of education and experienceGood French verbal communication skills are a plus, fluent English communication is a must