Application Support Analyst

2 months ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
About the Role

The Global Banking Technology & Operations (GBTO) Canada team is dedicated to delivering exceptional services to Société Générale investment and corporate bank units, as well as their clients. Our goal is to accelerate transformation by leveraging agile methodologies, spreading technology and data culture, and adopting an industrial approach.

This is a dynamic position that requires technical and functional support for applications used by trading and risk analysts in New York. Strong communication, social skills, and knowledge of ITIL best practices are essential for success in this role.

Key Responsibilities
  • Provide technical support for applications used by trading and risk analysts
  • Work closely with the Dev team to deliver exceptional services to our traders and prevent or resolve major incidents in production
  • Maintain the user's ticket backlog using Unity and troubleshoot applications during live production incidents
  • Perform evening checks to ensure production stability before Asian markets open
Requirements
  • Minimum of 3 years of experience working as an application support analyst
  • Bachelor's degree in computer science, engineering, or equivalent job experience
  • Track record of delivering continual improvements and automations
What We Offer
  • Competitive compensation and benefits package
  • 20 vacation days + 4 personal days
  • Supportive maternity, paternity, parental, and adoption leave policy
  • Health spending and personal spending accounts
  • Fully sponsored virtual healthcare assistance and Employee Assistance Program
Our Culture

We live by our 4 core values of commitment, responsibility, team spirit, and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas to maximize our ability to serve client needs and anticipate market changes.

Hybrid Work Environment

Société Générale offers a hybrid work arrangement that provides employees with the flexibility to work remotely and on-site, promoting interaction and collaboration with colleagues while adhering to all SG standard protocols.

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