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Application Support Analyst

2 months ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
About the Role

The Application Support Analyst will provide technical and functional support for the applications used by trading and risk analysts based in New York. This is a central and dynamic position that requires great communication, social skills, and knowledge of ITIL best practices.

Key Responsibilities
  • Provide technical support for applications used by trading and risk analysts
  • Work closely with the Dev team to provide the best services to our traders and help avoid or fix major incidents in production
  • Maintain the user's ticket backlog using Unity
  • Perform the evening check to ensure the Production is stable before Asian markets open
What We Offer
  • Competitive compensation and benefits package
  • Opportunity to work with a dynamic team and contribute to the success of the organization
  • Continuous development and training opportunities
Requirements
  • Minimum of 3 years of experience working as an application support analyst
  • Bachelor's degree in computer science, engineering, or equivalent job experience
  • Track record of delivering continual improvements and automations
Preferred Qualifications
  • Basic level of coding ability
  • Ability to write an SQL query and pass a basic coding game in whatever technology you are familiar with
Language

English and French

Work Environment

Société Générale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.