Key Account Manager

1 week ago

Toronto, Ontario, Canada DECIEM Full time

WHAT ON EARTH IS DECIEM?


Known as "The Abnormal Beauty Company", DECIEM is the parent company of The Ordinary, NIOD, Avestan, and other beauty brands & is an industry disruptor with a science first approach to innovation.

DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency.

He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

We are growing rapidly and we're looking for someone who shares this vision and wants to grow with us

WHAT WE'RE LOOKING FOR


The Key Account Manager - The Ordinary - Canada and LATAM is responsible for contributing to the development of strategic, 360°, omni Go To Market plans for their respective retailers that maximize brand accessibility and drive rank gain and market share growth in North America.

This is a hybrid role based out of our
Toronto office.

WHAT YOU'D BE DOING IN THIS ROLE

  • Play a key role in Canada and LaTam omni channel programming with a focus on best in class retail account partnership, fostering excellent working relationships with all members of Merchant teams
  • Participate in sales forecasting, ensuring appropriate stock levels are being met in stores/online by consistently monitoring shipments, changes in product availability, proactively identifying OOS product risks or up ticks in demand and manage nonproductive inventory
  • Work on the sell in and sell through strategies in partnership with Supply Chain and Finance teams for the retail accounts across both B&M and Dot com to support omni revenue and growth targets
  • Oversee omni product assortments maximizing productivity, mix, and presentation driving innovation focused on optimizing current programs, and building/ testing new programs and opportunities
  • Work closely with Field Force working in collaboration with the Education team to ensure they are equipped with best in class education tools and uphold VM execution to drive B&M market share. Collaborate with Field and Education Teams to ideate and execute best in class instore and virtual events. Track and optimize tiered launch event strategies
  • Build in partnership with the Senior Manager of Partnerships, CAN and Director of Brand, Americas key marketing initiatives for each account, defining innovative and best in class retail plans and digital campaigns, supporting retailer activity calendars and defining total retail promotional strategy and activations
  • Work closely with internal crossfunctional departments including: Design, Retail, Retail Operations, L&D, Supply, Logistics, PR / Comms and Digital to develop robust programs to help aid brand awareness and education
  • Collaborate with leadership on feedback, sales analysis, key business planning initiatives, and strategy to equip field sales team with the necessary reporting and tools to successfully increase sellthrough
  • Input to business planning for retail targets, promotional volumes, and launch activities
  • Work closely with internal crossfunctional departments including: Design, Retail, Retail Operations, L&D, Supply, Logistics, PR / Comms and Digital to help aid our distribution expansion, brand elevation and education with retail and distribution partners

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

  • 3+ years work experience in a similar role, having worked with key account retailers
  • Excellent analytical skills, with a strong understanding of planning and forecasting, as well as a proven track record of maximizing sales opportunities with key accounts
  • Strong Strategic thinker, with extensive ability to operationalize, leveraging excellence in time management, demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines in an unstructured environment
  • Excellent interpersonal, communication skills both written and oral with the ability to work with all levels of staff and management across various departments
  • Proficient word processing skills using MS Office (Word, Excel, Outlook, PowerPoint)

WHAT YOU'LL BE GAINING BY JOINING OUR TEAM
There's a lot of good stuff that comes along with being a DECIEM team member. Here's a few of our favourite perks and benefits, in no particular order

  • Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
  • 6 months of paid time off for new parents (inclusive of all genders).
  • Work from anywhere 4 weeks per year.
  • A hybrid work model (for applicable roles).
  • Summer Friday's get off at 1pm all summer long (for applicable roles).
  • A dogfriendly office (and lots of cute dogs to play with).
  • Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
  • Access to Dev

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