Key Account Manager

1 week ago

Toronto, Ontario, Canada LifeLabs Full time
LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years.

Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.


Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada.

The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.

Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of _empowering a healthier you_.

Make a difference - join the LifeLabs team today


The Key Account Manager is field-based, responsible for building and maintaining effective long-term relationships with a defined portfolio base to ensure a high level of satisfaction and increase revenues.

S/he will strategically manage portfolio and identifies, develops, and closes new sales opportunities while creating a demand for the organization's products and services by raising their profile with customers.


Acting as the primary contact for LifeLabs' products and services, the Key Account Manager oversees a limited number of key/strategic accounts and maintains relationships with clients at the senior management or executive level.

This role is SIP eligible

This is a remote position with customer facing responsibilities within the B2B Client Engagement and Partnerships team

If the position requires more than 50% travel, it could be vehicle eligible as well

Core Accountability:

Portfolio Performance Management

  • Develop and implement sales strategies for new account prospects to secure profitable new business, focusing primarily on higher margin prospects and new business opportunities within active and inactive accounts.
  • Responsible for identifying, prospecting, and securing business opportunities to support new revenue growth for specific territory through development of portfolio and customer business plans.
  • Ensure compliance with sales automation platforms (Salesforce, segmentation tools, sales reports & dashboards), completion of mandatory training and goal setting.
  • Define and measure leading and lagging KPIs to ensure clear accountability and the achievement of sales targets
  • Owns providing timely feedback to underperforming B2B clients and early warning of risk to achieving quotas.
  • Accountable for territory budgets
  • Work closely with the team to strategize and build pipelines of quality.
  • Participate in regular meetings with Sales Manager to review/coordinate sales efforts and build a territory business plan.

Customer Relationship Optimization

  • Ensures that LifeLabs' brand promise is delivered to our client
  • Ensures that the Voice of Customer (VOC) is brought to our Portfolio Lifecycle Management and Product Development teams in a timely manner with accurate information to inform our decisions and manages reputational risk.
  • Identify opportunities with prospective clients. Build and maintain strong client relationships with customer base.
  • Leverage existing client relationships to expand service offerings in named accounts.
  • Develop an understanding of all services and offerings and create product presentations as required.
  • Report product sales and promotional activities to the Company on an ongoing basis;
  • Utilize LifeLabs Customer Relationship Management (CRM) software and other productivity tools to plan sales calls, record customer interactions and capture new business;
  • Respond to customer enquiries, concerns and messages in a timely manner
  • Identify Key Opinion Leaders (KOLs) and develop/maintain longterm relationships within the healthcare community
  • Respond to customer enquiries, concerns and messages in a timely manner
;

  • Facilitate feedback from clients, forwarding to the Company to support new test development and expand service offerings

Required Experience

  • Bachelor's degree in business, Health/Life Sciences or a related discipline.
  • 58 years of experience in a Key Account Management role with at least 3 years in a sales role
  • Excellent communication skills
  • Demonstrated ability to develop and sustain multilevel relationships in a complex environment
  • Previous experience in a customer service or project management role an asset
  • Experience with RFPs, Business Proposals, contract or vendor management an asset
  • Demonstrated understanding of the public healthcare environment and its impacts on the laboratory business
  • Ability to develop and execute territory plans
  • Strong negotiation skills
  • Excellent relationship management skill
LI-LM1

Hiring Range:
$90,800 to $115,700

The hiring range has been

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada Groupe Marcelle Full time

    Located in Montreal, Quebec, the Canadian company Groupe Marcelle is a leader in the cosmetics industry.With the highest standards of quality and excellence, Groupe Marcelle develops, manufactures, and distributes care and makeup products and accessories with a portfolio of four brands: Marcelle, Watier, Annabelle and CW Beggs and Sons.At Groupe Marcelle we...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada ZEISS Group Full time

    About Us: How many companies can say they've been in business for over 177 years? Here at ZEISS, we certainly can As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada Hotel Association of Canada Full time

    About UsThe Hotel Association of Canada is the leading voice of the Canadian Hotel & Lodging industry, bringing legislative solutions to industry challenges. Our mission is to enhance the prosperity of the Canadian Hotel and Lodging industry through strong member engagement, effective advocacy, and the provision of valued programs and services.Operated by...

  • Manager, Key Accounts

    1 week ago

    Toronto, Ontario, Canada The Estée Lauder Companies Full time

    The Key Account Manager will implement an effective sales strategy in order to represent ELC Brands within key national retailers by;Sales planning: defining sell-in and sell-thru targets for key accountsManaging the full commercial relationship between ELC and the retailer's buying departmentCoordinating the Trade marketing activities on Brick and Mortar...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada Groupe Marcelle Full time

    Located in Montreal, Quebec, the Canadian company Groupe Marcelle is a leader in the cosmetics industry. With the highest standards of quality and excellence, Groupe Marcelle develops, manufactures, and distributes care and makeup products and accessories with a portfolio of four brands: Marcelle , Watier , Annabelle and CW Beggs and Sons . At...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada Carrier Full time

    About this role Fireye is looking for a Key Account Manager to join our growing Fireye Sales Team to work remotely from anywhere in Eastern Canada and is willing to travel 50% - 70% of the time in this area. The Key Account Manager will be responsible for developing our Eastern Canada Market Fireye channel within the Industrial and Commercial Fire...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada PUR Full time

    Key Account ManagerBased in Toronto, CanadaFull-time position, Permanent contractField travels: up to 20%Beginning: ASAP 2024ABOUT PURPUR is a global leader in supply chain sustainability. We develop socio-environmental projects within the supply chains of our Corporate Partners. Through the economic and social empowerment of local communities and the...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada Johnvince Foods Full time

    About Johnvince FoodsJohnvince Foods is a proudly Canadian leading business with over 50 years of experience in processing, manufacturing, and distributing bulk and packaged food products across North America. We offer a wide range of nut products, confections, and other food items that include some of the most recognizable household brands, such as Planters...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada Molson Coors Full time

    Requisition ID: 31390 A Career in Beer and Beyond:Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life's moments. We've been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle. We are Talent Brewers with our culture rooted in our...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada Porta Inc. Full time

    PORTA is an authentic Italian manufacturer of artisanal, ready-to-cook frozen meals. We produce restaurant-quality dishes using only the finest Italian and locally-sourced ingredients, traditional recipes and a very simple cooking process that takes less than 15-minutes. We want to make every home cook feel like a chef and we do that by making it easier to...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.We're currently looking for a...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada Dandurand Full time

    Reporting to the Regional Director in Ontario, the Key Account Manager is responsible for managing the relationship with LCBO category buyers and growing the Dandurand New World Wine portfolio in Ontario.Responsibilities Develop valuebased relationships with key buyers, category managers and other stakeholders within the LCBO Contribute to and develop...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada Essity Full time

    National Key Account Manager - Home Health Care (Canada)Who We AreEssity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in...

  • Key Account Manager

    4 weeks ago

    Toronto, Ontario, Canada PUR Projet Full time

    ABOUT PURPUR is a global leader in supply chain sustainability. We develop socio-environmental projects within the supply chains of our Corporate Partners. Through the economic and social empowerment of local communities and the introduction of sustainable development initiatives at the agricultural level, PUR seeks to address climate change, while...

  • Key Account Manager

    2 months ago

    Toronto, Ontario, Canada PUR Projet Full time

    ABOUT PURPUR is a global leader in supply chain sustainability. We develop socio-environmental projects within the supply chains of our Corporate Partners. Through the economic and social empowerment of local communities and the introduction of sustainable development initiatives at the agricultural level, PUR seeks to address climate change, while...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada DECIEM Full time

    WHAT ON EARTH IS DECIEM?Known as "The Abnormal Beauty Company", DECIEM is the parent company of The Ordinary, NIOD, Avestan, and other beauty brands & is an industry disruptor with a science first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada Johnvince Foods Full time

    About the Role:Responsibilities: Develop and maintain relationships with key decision makers at client organizations within the retail food industry. Understand our bulk and packaged food products and services, in order to discuss and explain to prospective clients. Seek and follow leads to acquire new business opportunities. Collaborate with the Sales...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada EHPlabs Full time

    Key Account Manager, Sports Supplements & BeverageAbout the RoleAs the Key Account Manager at EHPlabs, you will play a crucial role in driving the company's success by developing and executing strategic account initiatives, managing HQ-level relationships, and driving store-level engagement that enhances brand visibility, drive sales, and foster strong...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. Our industry-leading Milwaukee brand offers innovative heavy-duty power tools, accessories, and hand tools that are transforming how we work by delivering quality products with...

  • Key Account Manager

    1 week ago

    Toronto, Ontario, Canada The PUR Company Inc. Full time

    The PUR Company is a category disrupting brand with a market leading position. Our rapid growth has been driven by our products differentiated, better-for-you attributes and deeply loyal consumer base. We're a team of entrepreneurial thinkers, with a relentless drive to get things done, passionate about what we do and accelerating growth through expanding...