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Front Desk Coordinator

3 months ago

Toronto, Ontario, Canada Toronto Smile Design - Yorkville Dental Full time

Job Title:
Front Desk Coordinator

Location:
Toronto Smile Design - Yorkville Dental, Toronto, Ontario

About Us:

Toronto Smile Design at Yorkville Dental is a premier dental practice located in the vibrant neighborhood of Yorkville in Toronto.

Our practice is dedicated to providing outstanding dental care with a focus on patient comfort, oral health, and beautiful smiles.

We offer a comprehensive range of dental services, including cosmetic dentistry, restorative dentistry, and preventive care.

Our team of highly skilled dental professionals is committed to delivering exceptional patient experiences and maintaining a warm and welcoming environment.


Job Summary:
We are seeking a motivated and personable Front Desk Coordinator to join our team.

As the first point of contact for our patients, you will play a pivotal role in creating a positive and welcoming experience.

Your primary responsibilities will include managing patient appointments, coordinating administrative tasks, providing excellent customer service, and ensuring the smooth operation of the front desk area.


Responsibilities:

  • Greet and welcome patients with a friendly and professional demeanor
  • Register new patients and update existing patient information accurately
  • Schedule patient appointments efficiently, taking into consideration treatment requirements, availability, and priority
  • Answer phone calls, address patient inquiries, and provide necessary information
  • Verify insurance coverage and process insurance claims accurately
  • Collect and record patient payments, ensuring accuracy and confidentiality
  • Maintain and update patient records and treatment plans
  • Coordinate with dental assistants and other team members to ensure smooth patient flow
  • Maintain a clean and organized front desk area
  • Assist with various administrative tasks such as filing, data entry, and inventory management
  • Adhere to all privacy and confidentiality regulations in handling patient information

Qualifications:

  • Previous experience as a dental receptionist or in a similar customer service role is preferred
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to build rapport with patients and team members
  • Proficient in using dental software especially TRACKER and computer systems
  • Detailoriented with excellent organizational and multitasking abilities
  • Knowledge of dental terminology, procedures, and insurance processes is an asset
  • Ability to work effectively in a fastpaced environment while maintaining a positive attitude
  • Professional demeanor and ability to handle sensitive and confidential information

Benefits:

  • Competitive salary commensurate with experience
  • Comprehensive benefits package with dental coverage
  • Paid vacation and holidays
  • Professional development opportunities
  • Supportive and collaborative work environment
  • Opportunities for career growth and advancement


Join our team at Toronto Smile Design - Yorkville Dental and contribute to our mission of providing exceptional dental care and creating beautiful smiles.

If you are a friendly, detail-oriented, and organized individual passionate about delivering outstanding customer service, we would love to hear from you

Salary:
$25.00-$28.00 per hour

Benefits:

  • Dental care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends
  • Overtime

Supplemental pay types:

  • Overtime
pay

Ability to commute/relocate:

  • Toronto, ON M5R 0B6: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Front desk: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Shift availability:

  • Day Shift (preferred)

Work Location:
In person