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Deskside Support Technician

3 months ago

Brampton, Ontario, Canada Pomeroy Full time

You will need to have open availability as schedule is determined after you are hired:


  • You need to be vaccinated for Covid 19 and able to show proof:

Essential Job Functions

  • Provides onsite field support to customers including installation, and servicing and repairing systems and equipment.
  • Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance.

  • Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Ability to walk and stand for several hours.

Basic Qualifications

  • High school diploma or G.E.D.45 years of service desk or field support experience
  • Experience working with the company's hardware, software and equipment products

Other Qualifications

  • Good interpersonal skills to work with customers and other unit personnel
  • Good analytical and problem solving skills
  • Good communication skills
  • Good time management and organizational skills
  • Ability to resolve hardware and equipment problems
  • Willingness to travel to other sites within 20 miles

Work Environment

  • Office/Automotive Plant environment
  • May require weekend work
  • May require shift work

Job Types:
Full-time, Fixed term contract

Contract length: 3 months

Pay:
$25.52-$29.27 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Brampton, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- deskside support: 4 years (required)
- hardware installation: 3 years (required)

  • Software troubleshooting: 3 years (required)
- troubleshooting: 3 years (required)

  • Computer networking: 1 year (required)

Shift availability:

  • Day Shift (required)
  • Night Shift (required)
  • Overnight Shift (required)