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Technical Support Specialist

2 months ago

Brampton, Ontario, Canada Intellgen Solutions Inc. Full time
Job Title: User Support Technician

We are seeking a highly skilled and motivated User Support Technician to join our team at Intellgen Solutions Inc.

Job Summary:

The User Support Technician will be responsible for providing technical support to users experiencing difficulties with computer systems and networks. This includes reporting on system performance, responding to user inquiries, and providing advice and training to users.

Key Responsibilities:
  • Technical Support: Provide technical support to users experiencing difficulties with computer systems and networks.
  • System Monitoring: Monitor system performance and report on any issues or concerns.
  • User Training: Provide training and advice to users on how to use computer systems and networks effectively.
  • Problem-Solving: Identify and resolve technical issues in a timely and efficient manner.
  • Communication: Communicate effectively with users and other technical staff to resolve technical issues.
Requirements:
  • Education: College/CEGEP diploma in a related field.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Skills: Linux, Internet, desktop applications, file management software, MS Office, and electronic mail.
Work Environment:

The User Support Technician will work in a hybrid environment, with a mix of in-office and remote work.

Language:

The primary language of work is English.

Security and Safety:

The User Support Technician will be required to undergo a criminal record check.

Work Conditions and Physical Capabilities:

The User Support Technician will work in a fast-paced environment with tight deadlines and repetitive tasks.

Personal Suitability:

The User Support Technician must have excellent client focus, efficient interpersonal skills, initiative, and the ability to multitask and manage time effectively.

Support for Newcomers and Refugees:

Intellgen Solutions Inc. is committed to supporting newcomers and refugees. The User Support Technician will participate in a government or community program or initiative that supports newcomers and/or refugees.

Support for Indigenous People:

Intellgen Solutions Inc. is committed to supporting Indigenous people. The User Support Technician will develop and maintain relationships with Indigenous communities, Indigenous-owned businesses, and organizations.

Support for Visible Minorities:

Intellgen Solutions Inc. is committed to supporting visible minorities. The User Support Technician will apply hiring policies that discourage discrimination against members of visible minorities.