Parts & Service Administrator
2 weeks ago
Who we are
Stephenson's Rental Services is a Canadian success story spanning over 65 years and 500 employees looking to expand our team with new
diverse and
talented individuals.
We believe that simplicity is the key to unlocking greatness, and we push past obstacles that help you be your best.
We live our values throughRespect, Passion, Simplicity, Progressive Thinking and a
Family Focus.
Why we're thriving
We're successful because we recognize that we are accountable to our employees, and they are at the heart of who we are.
At Stephenson's Rentals, we
invest in the skills you have today and
support you in exploring your
growth through training, career development, and internal hiring.
Over 25% of our staff Canada wide have been with us for over 10 years, and we are extremely proud to provide our
unwavering commitment to becoming your destination employer.
How you'll contribute
As our
Parts & Service Administrator, you'll be in a key role supporting the Branch Manager and Technicians through:
- Maintaining inventory controls by placing orders, monitoring schedule/delivery times, coordinating shipments, and assisting with warranty submissions to vendors
- Having excellent communication and customer service skills when interacting with the Road Service Team, Sales Team, stores, and clients
- Dispatching the Road Service Team in a timely manner
- Resolving any queries or disputes related to shipping/invoicing, and assisting with customer damage billing
- Acting as the liaison between stores, customers, and technicians to ensure all service calls are resolved in a timely manner
- Managing purchase orders, and opening/closing work orders using applicable coding
- Maintaining inventory consistency by ensuring the correct parts are applied to equipment or transferred
- Maintaining closeout of work orders and upkeep of status codes,
- Completing weekly cycle counts for the Top 50 parts, along with proactively completing department counts
- Following all paperwork procedures related to the order, delivery and receipt of repair/maintenance on parts and equipment
- Maintaining knowledge of North and East GTA to support the Road Service Team when needed
- Supporting the Road Service Team by providing site details to technicians and verifying site information accuracy
- Accurately entering and maintaining all inventory control documents in order to preserve the integrity of our Rental Management computer system.
- Ensuring that every customer is treated in the same fair and consistent manner and resolving issues as they arise
- Adhering to and promoting our Company Safety Policies, including wearing required PPE
- Other duties as assigned
What we're looking for
- High School Diploma or equivalent
- 2 years of experience in a parts administration, heating equipment, equipment rentals or similar background
- Exceptional interpersonal and communication skills and effectively able to deal with customers in person and on the phone
- Able to multitask and work effectively in a fastpaced team environment
- A G Driver's license with a clean abstract is a bonus
Helping YOU Win
While you are doing what you're best at for us, we work to
support you through:
- Competitive hourly wages with bonus opportunities
- Paid time off
- Extended health care, dental and vision care after 3 months
- Guaranteed 42.5 hours per week, with overtime availability
- Annual uniform and PPE allowance
- Life insurance and RRSP matching
- Discounted gym membership and exclusive store discounts
- Internal career development, mentorship, and apprenticeship options
- Stephenson's Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process. _
Job Types:
Full-time, Permanent
Salary:
$20.00-$22.00 per hour
Benefits:
- Dental care
- Onsite parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location:
One location
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