Service Administrator

2 weeks ago


Mississauga, Ontario, Canada Northern Dock Systems Inc. Full time

Who are we?

We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans.

We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers across a wide variety of industries.

NDS has been a trusted source for various companies across Canada since 2002.Our certifications, accreditations and memberships have helped us provide exceptional service.


What are we looking for?
We are looking for a full-time permanent Service Administrator to join our growing Service

Team.

The Service Administrator will be responsible for the accurate intake and close out of service work orders, up to and including service reports.

The Service Administrator will focus primarily on ensuring a work order can be effectively actioned by the finance team; this includes being responsible for the accuracy of information from a service technician level in terms of billing time and items.


The Service Administrator will be responsible for the input of customer and account information pertaining to assets and equipment on site.

This will involve maintaining records from sales representatives and site level contacts.

The Service Administrator will assist with communicating to internal staff and external customers or sites to coordinate schedule times for work to take place; as well as working to maintain

Northern Dock Systems' Service Department KPIs and measurables.

The Service Administrator is responsible for ensuring that all inquiries directed to the service team are answered and communicated to the appropriate party.


What will you be doing?

  • Reviewing service work orders for accuracy and completing subsequent "No Action Reports" to be provided to customers
  • Liaising with the Sales Reps and Account contacts for Site Assets and maintaining records
  • Confirming with site contacts for all rescheduled and planned repair work, as well as informing customers of changes to initial schedule dates or delays
  • Providing customer updates when required, as well as being able to speak to the status of a service work order at any given point in the completion process
  • Additional tasks and duties as required for the Service Team

What skills, experience and education are we looking for?
years of Customer Service or Administrative Experience

  • Ability to multitask and to work in a fastpaced environment.
  • Positive attitude and a willingness to learn additional tasks as assigned.
  • Knowledge of CRM would be an asset.
  • Strong communication and interpersonal skills
  • Detail oriented with a Can Do attitude
  • Strong problem solving abilities
  • Ability to work independently and within a team environment

Why should you grow with us?

  • Competitive Salary
  • Bonus Pay
  • Company matched RRSP Plan
  • Comprehensive Benefits Plan
  • Employee Assistance Program
  • Dynamic work environment and culture
  • Corporate perks and discounts year round

Salary:
From $48,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Mississauga, ON L5T 2J3: reliably commute or plan to relocate before starting work (required)

Experience:

  • Administrative experience: 1 year (required)

Work Location:
In person
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