Current jobs related to Customer Success Manager - Toronto, Ontario - Street Context
-
Customer Success Specialist
4 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...
-
Strategic Customer Success Manager
4 days ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...
-
Strategic Customer Success Manager
4 days ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...
-
Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we strive to simplify the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading companies. We are dedicated to enhancing the experiences of our customers, our team members, our communities, and...
-
Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...
-
Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAt Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...
-
Customer Success Manager
3 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Customer Success organization, you...
-
Customer Success Manager
3 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Customer Success organization, you...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our MissionWe empower businesses to create personalized, relevant, and compliant customer...
-
Customer Success Manager
4 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our MissionWe empower businesses to create personalized, relevant, and compliant customer...
-
Lead Customer Engagement Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeOverview of the Position Customer Labs is seeking a Lead Customer Engagement Marketing Strategist to enhance our Demand Generation initiatives. Reporting directly to the Demand Generation Manager, you will be tasked with executing customer marketing strategies that drive upsell and cross-sell opportunities, re-engage our existing clientele, and mitigate...
-
Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...
-
Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...
-
Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...
-
Customer Success Manager
7 days ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...
-
Customer Success Manager
7 days ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...
-
Customer Success Manager
6 days ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading provider of Customer Communications Management (CCM) solutions, empowering large enterprises to deliver exceptional customer experiences and drive business growth.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you...
Customer Success Manager
3 months ago
As a CSM, you'll help bring them the value they signed up for by onboarding them, educating them on product workflows, communicating new feature enhancements and opportunities, and gathering user feedback to inform the product roadmap.
Our Customer Success Managers operate as a team, driving value across our entire user base and the personas within it, all in the aim of retention.
You will execute user adoption and engagement strategies across all aspects of the client life cycle - pilots, onboarding, maintenance, renewals and any additional initiatives required to grow the accounts.
As a foundation, you must familiarize yourself and continually update your understanding of the market we operate in, our users' workflows, and how we fit into the broader enterprise on the sell side.
Additionally, you'll become a product expert, understanding how the Street Context offering augments the user's workflow and how to convey the value proposition of our products effectively.
Thematic Responsibilities:
-
Successful Onboarding of New Users: Communicate with and assist our users in understanding our product so they receive the maximum value and return on investment
-
Using Data to Support Decision Making: Build reports with key user metrics that Account Managers can use to drive expansion opportunities with executive sponsors
-
Support Pilot Opportunities: Collaborate with our Account Executives and Account Managers to close pilots with new and existing customers
-
Minimizing User Churn: Fight to win back users who have lost faith in our products. Identify users who have fallen into bad health and create holistic strategies as a CSM team to bring them back
-
Monitoring & Evaluating User Health: Forecast and track key user metrics (e.g. logins, sends, etc). Prepare reports on user status to communicate to internal leadership
-
Acting as the Voice of Our Users: Be the internal voice of our users and create a continuous feedback loop to advocate for our users' needs. Educate existing users on new features and intake feedback for improvements
-
Identify Opportunities for Process Improvement: Help improve our CSM processes that enable our team to scale
-
Continual education and training: as the Street Context offering and the broader industry evolve, you'll be responsible for leveraging internal and external resources to continually educate and train yourself, equipping yourself with the knowledge and tools to communicate and sell Street Context effectively
Your Know-how:
- You have 2+ years of experience in a clientfacing role
- Your EQ is through the roof and compliments on your communication skills follow you everywhere you go
- You are coachable and integrate feedback into your conduct and professional development goals
- You have the motivation, drive, and energy required to sustain a high level of clientfacing activity
- You believe that it takes pressure to make a diamond, grit to make a pearl and that the best decisions are made when contentious conversations are embraced
- You have experience using datadriven approaches to drive engagement across a user base
- You are bilingual and can speak Spanish or Portuguese fluently
It's a bonus if:
- You have worked in a SaaS business with enterprise customers
- You have worked on a trading floor or have experience working with capital markets, specifically in research, sales, or trading
- You are experienced with gotomarket and product analytics tools such as Salesforce, Pendo, Zoom, and business intelligence products like Looker or Tableau
To that end, Street Context is committed to making our recruitment processes as accessible as possible including providing accommodations during the recruitment and hiring process as required.
