Customer Success Manager
1 month ago
Messagepoint is a leading provider of Customer Communications Management (CCM) solutions, empowering large enterprises to deliver exceptional customer experiences and drive business growth.
Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring the success of our customers on the Messagepoint platform.
Key Responsibilities- Build and maintain strong relationships with key stakeholders at enterprise-level customers, providing strategic guidance and support to drive customer success.
- Develop and execute tailored onboarding plans to ensure seamless adoption and utilization of Messagepoint's products and solutions.
- Monitor customer health and satisfaction, identifying opportunities for growth and expansion, and collaborating with internal teams to drive revenue growth.
- Collaborate closely with internal teams to ensure seamless customer experiences and alignment across the organization.
- Assist in expanding Messagepoint's Customer Success practice, focusing on enhancing the customer journey through kick-offs, onboarding, adoption, and retention.
- Bachelor's degree or equivalent experience.
- Proven experience in Customer Success, Account Management, Program Management or a related customer-facing role, preferably within the CCM industry.
- Strong relationship-building and interpersonal skills, with the ability to establish trust, credibility, and rapport with executive-level stakeholders.
- Excellent communication skills, both written and verbal, with the ability to effectively convey complex concepts to both technical and non-technical audiences.
- Strategic mindset, with the ability to understand customer objectives, align them with product capabilities, and provide valuable insights and recommendations.
- Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop actionable strategies to drive customer success.
- Technically savvy with a strong appetite for continuous learning.
- Experience working with enterprise-level customers and managing complex relationships across multiple stakeholders.
- Familiarity with SaaS-based solutions and a solid understanding of software implementation and customer lifecycle processes.
- Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment.
Messagepoint is an Equal Opportunity Employer and offers a competitive compensation package, including a comprehensive benefits program, opportunities for professional growth and development, and a dynamic work environment.
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