Customer Success Manager
6 days ago
Messagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.
Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring the success of our customers on the Messagepoint platform.
Key Responsibilities- Relationship Management: Build and maintain strong relationships with key stakeholders at enterprise-level customers, becoming a trusted advisor and advocate for their success.
- Adoption and Onboarding: Facilitate the successful onboarding of new customers, ensuring a smooth transition from implementation to adoption and utilization of Messagepoint's products and solutions.
- Customer Growth and Expansion: Identify opportunities for customer growth, expansion, and upselling within the existing customer base, collaborating with the Account Management and Sales teams to drive revenue growth.
- Customer Health and Satisfaction: Monitor customer health and satisfaction, proactively identifying and addressing any potential risks or challenges to ensure high levels of customer satisfaction and retention.
- Cross-functional Collaboration: Collaborate closely with internal teams, including Product Management, Support, and Professional Services, to ensure seamless customer experiences and alignment across the organization.
- Practice Building: Assist in expanding Messagepoint's Customer Success practice, focusing on enhancing the customer journey through kick-offs, onboarding, adoption, and retention.
- Bachelor's degree or equivalent experience.
- Proven experience in Customer Success, Account Management, Program Management or a related customer-facing role, preferably within the Customer Communications Management (CCM) industry.
- Strong relationship-building and interpersonal skills, with the ability to establish trust, credibility, and rapport with executive-level stakeholders.
- Excellent communication skills, both written and verbal, with the ability to effectively convey complex concepts to both technical and non-technical audiences.
- Strategic mindset, with the ability to understand customer objectives, align them with product capabilities, and provide valuable insights and recommendations.
- Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop actionable strategies to drive customer success.
- Technically savvy with a strong appetite for continuous learning.
- Experience working with enterprise-level customers and managing complex relationships across multiple stakeholders.
- Familiarity with SaaS-based solutions and a solid understanding of software implementation and customer lifecycle processes.
- Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment.
- Experience using a Customer Success platform, Salesforce and Jira Service Management is an asset.
Messagepoint is an Equal Opportunity Employer and encourages diversity and inclusion in the workplace.
-
Customer Success Specialist
3 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...
-
Lead Customer Marketing Strategist
4 weeks ago
Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we strive to simplify the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading companies. We are dedicated to enhancing the experiences of our customers, our team members, our communities, and...
-
Lead Customer Marketing Strategist
4 weeks ago
Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...
-
Lead Customer Marketing Strategist
4 weeks ago
Toronto, Ontario, Canada Customer Labs Full timeAt Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...
-
Customer Success Manager
2 days ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our MissionWe empower businesses to create personalized, relevant, and compliant customer...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our MissionWe empower businesses to create personalized, relevant, and compliant customer...
-
Lead Customer Engagement Marketing Strategist
4 weeks ago
Toronto, Ontario, Canada Customer Labs Full timeOverview of the Position Customer Labs is seeking a Lead Customer Engagement Marketing Strategist to enhance our Demand Generation initiatives. Reporting directly to the Demand Generation Manager, you will be tasked with executing customer marketing strategies that drive upsell and cross-sell opportunities, re-engage our existing clientele, and mitigate...
-
Customer Success Manager
6 days ago
Toronto, Ontario, Canada Messagepoint Full timeAbout Us: Messagepoint is a privately-owned, PE-funded software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our Mission: We empower businesses to create personalized, relevant, and compliant customer communications across all...
-
Customer Success Manager
6 days ago
Toronto, Ontario, Canada Messagepoint Full timeAbout Us: Messagepoint is a privately-owned, PE-funded software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our Mission: We empower businesses to create personalized, relevant, and compliant customer communications across all...
-
Customer Success Manager
3 days ago
Toronto, Ontario, Canada ElectroNeek Full timeCustomer Success ManagerJoin Our Team as a Customer Success Manager We are ElectroNeek, a leading Intelligent Automation company based in Austin, Texas. We are revolutionizing how businesses approach automation worldwide by delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless...
-
Customer Success Manager
6 days ago
Toronto, Ontario, Canada Achievers Full timeAbout AchieversThe Achievers Employee Experience Platform empowers employees to recognize each other in real-time and aligns them to the company's values and goals. With almost 4 million global users, the platform enables employees in over 170 countries to engage with their colleagues and contribute to a positive work environment.Our Commitment to...
-
Customer Success Manager
7 days ago
Toronto, Ontario, Canada Achievers Full timeAbout AchieversThe Achievers Employee Experience Platform empowers employees to recognize each other in real-time and aligns them to the company's values and goals. With almost 4 million global users, the platform enables employees in over 170 countries to engage with their colleagues and contribute to a positive work environment.Our Commitment to...
-
Customer Success Manager
6 days ago
Toronto, Ontario, Canada Achievers Full timeAbout AchieversThe Achievers Employee Experience Platform empowers employees to recognize each other in real-time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries to thrive in a dynamic work environment.Our Commitment to YouAt Achievers, we...
-
Customer Success Manager
7 days ago
Toronto, Ontario, Canada Achievers Full timeAbout AchieversThe Achievers Employee Experience Platform empowers employees to recognize each other in real-time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries to thrive in a dynamic work environment.Our Commitment to YouAt Achievers, we...
-
Customer Success Manager
2 days ago
Toronto, Ontario, Canada Achievers Full timeAbout AchieversThe Achievers Employee Experience Platform empowers employees to recognize each other in real-time and aligns them to the company's values and goals. With almost 4 million global users, the platform enables employees in over 170 countries to engage with their colleagues and contribute to the company's mission.Our Commitment to YouAt Achievers,...
-
Customer Success Manager
3 days ago
Toronto, Ontario, Canada Achievers Full timeAbout AchieversThe Achievers Employee Experience Platform empowers employees to recognize each other in real-time and aligns them to the company's values and goals. With almost 4 million global users, the platform enables employees in over 170 countries to engage with their colleagues and contribute to the company's mission.Our Commitment to YouAt Achievers,...
-
Customer Success Manager
6 days ago
Toronto, Ontario, Canada Burroughs, Inc Full timeAbout the Role:The Customer Success Manager at Burroughs, Inc. is a key member of our Customer Success team, responsible for ensuring our customers realize value from their maintenance and support services and/or subscriptions.Key Responsibilities:Work with Transition Manager to ensure successful handoff of customer from the Sales team to the Customer...
-
Customer Success Manager
7 days ago
Toronto, Ontario, Canada Burroughs, Inc Full timeAbout the Role:The Customer Success Manager at Burroughs, Inc. is a key member of our Customer Success team, responsible for ensuring our customers realize value from their maintenance and support services and/or subscriptions.Key Responsibilities:Work with Transition Manager to ensure successful handoff of customer from the Sales team to the Customer...
-
Customer Success Manager
6 days ago
Toronto, Ontario, Canada Docebo Full timeAbout the RoleThe Customer Success Manager is a key member of the Docebo team, responsible for empowering our customers to achieve their goals and maximize the value of our platform. This role requires a strong understanding of business and learning strategy, as well as excellent communication and problem-solving skills.Key ResponsibilitiesBe the primary...
-
Customer Success Manager
6 days ago
Toronto, Ontario, Canada Docebo Full timeAbout the RoleThe Customer Success Manager is a key member of the Docebo team, responsible for empowering our customers to achieve their goals and maximize the value of our platform. This role requires a strong understanding of business and learning strategy, as well as excellent communication and problem-solving skills.Key ResponsibilitiesBe the primary...