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Onboarding Specialist

3 months ago

Toronto, Ontario, Canada SWTCH Energy Inc. Full time

Who We Are
SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America.


Founded in 2016 by entrepreneurs, investors, and energy professionals, SWTCH had a vision of enabling communities to realize the social, economic, and environmental benefits of widespread EV adoption.

Since then, its EV charging and energy management solutions have been installed in hundreds of multifamily buildings, 50 percent of which are classified as low-to-moderate income.

By leveraging the latest technology available, SWTCH is making EV charging possible for all buildings.


With a growing base of clients, SWTCH is currently looking for opportunities to deepen our market penetration across North America.


Job Opportunity

Responsibilities

  • Work closely with new customers to understand their needs and goals related to EV charging
  • Guide customers through ideal configuration to meet their needs and ensure charger configuration matches requirements
  • Conduct product training sessions to introduce customers to key features and functionalities relevant to their set up and goals
  • Provide technical assistance through onboarding to address customer questions and concerns
  • Provide insights and feedback to internal teams on common customer challenges and feature requests
  • Contribute to the creation of documentation, knowledge base articles, and FAQs to assist customers in onboarding
  • Demonstrate expert level competency of software products and the connection between software and hardware at SWTCH and in the EV space
  • Collaborate with internal teams to meet and exceed targets
  • Troubleshoot and resolve issues in a timely manner, working closely with customers and crossfunctional teams as needed

Job Qualifications

  • 13 years of experience in a software onboarding, implementation, or related customer facing role
  • EV industry knowledge and experience not required but an asset
  • Experience with Salesforce and CRM software a plus
  • Energy, enthusiasm, positivity
  • Desire to proactively help customers and internal teams meet their needs
  • Strong interpersonal, communication, and organization skills
  • Excellent analytical and selfguided problem solving skills
  • Committed to consistently achieving results and demonstrating a high level of performance
  • Ability to learn and adapt new technologies and explain software features to any audience
  • Collaborate well with others to deliver results, meaningfully contribute to the team, and prioritize individual needs as appropriate
  • Comfort navigating ambiguity and adapting quickly to change
  • Passion for EV space, decarbonizing transportation, cleantech, sustainability

Perks and Benefits

  • Environmental Impact
  • We are a clean energy company with a mission to reduce carbon emissions globally to ensure a clean and sustainable future


 Diversity
  • People develop their talents and skills in different ways. We value different paths and experiences. If you think you meet the qualifications we are seeking, take a chance and express your interest here