IT - Service Desk

7 days ago


Woodstock, Ontario, Canada Vuteq Canada Inc. Full time

Position Title:

IT - Service Desk:


Date Posted:

Monday, June 28
th, 2023**:


Department:

IT:


Closing Date:

Wednesday, July 5
th, 2023 at 4:00 PM**:


Reports To:
Assistant Manager,
IT:


Number of Positions: 1:

Full/Part Time:

Day Shift**:

Job Summary
The IT - Service Desk team member is responsible for providing information technology help desk support throughout the organization. This position will be the first line of support for all incoming technical support tickets and phone calls. This person will also support on-call activities as part of a rotation to ensure IT functions always remain operative.

Duties & Responsibilities

  • Document various processes such as network changes when working with other IT members, tracking of IT assets when deployed or replaced
  • Perform oncall support as part of a rotational support structure providing solutions to all critical production IT problems 24/7 during assigned oncall periods, following the escalation process when necessary.

Job Qualifications

_ Education_

  • Successful completion of Grade 12 or equivalent

_ Experience_

  • 12 years' experience in manufacturing, automotive considered a definite asset

_ Skills and Abilities_

  • Actively listening to fellow team members about concerns or issues that arise due to software/hardware failures; listen to needs of the team members and develop solutions to issues
  • Ability to show versatility and resourcefulness when problem solving; develop solutions to a variety of issues.
  • Strong interpersonal skills; ability to effectively communicate with team members to derive problems and determine needs
  • Ability to organize priorities based on deadlines and importance of tasks
  • Manage time efficiently while working on several different tasks at once
  • Ability to adapt to changing demands from team members when software failure happens
  • Ability to effectively work within a small group of professionals to achieve shared and personal goals
  • Maintain a high level of accuracy and detail orientation when developing software systems
  • Sense of creativity when developing new software to deal with multiple types of issues from team members

_ Other_

  • Must have a valid driver's license


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