Service Desk Analyst

3 weeks ago

Woodstock, Canada City of Woodstock Full time

**SERVICE DESK ANALYST-INFORMATION TECHNOLOGY**

**Reporting to**: Director of Technology Services

**Department**: Information Technology

**Classification**: PERMANENT Full Time; Non-Union

**Salary Range**: $64, 848- $76,291 (Subject to Job Evaluation after 6 months)

**Hours of Work**:8:30 a.m. to 4:30 p.m. Monday to Friday

**Starting Date**: June 3, 2024

**Application Deadline**:No later than **4:00 p.m. April 30**th**, 2024**

**Why City of Woodstock?**
Known as the Friendly-City, Woodstock is located in the heart of Oxford County and blends big city conveniences with a small-town feel. With a growing population of over 45,000 welcoming citizens, Woodstock residents place high value on our small-town atmosphere, while enjoying urban amenities. The city is a great place to call home with amazing parks and trails, fantastic amenities as well as wonderful arts and cultural facilities. At the crossroads of highways 401 and 403, Woodstock has a thriving manufacturing sector and opportunities in agriculture, education and healthcare and convenient access to communities across Southwestern Ontario. Visitors can enjoy the city’s many festivals and delight in the many local shops and restaurants in Downtown Woodstock.

When you work for the City, you get to be part of an incredible team of dedicated people with a range of skills and experiences to share. Our team works together to help build a strong, connected community where people have access to the services they need, while enjoying a relaxed lifestyle. Other great benefits to working at the City of Woodstock:

- Join a growing and dynamic organization offering rewarding careers,
- Competitive Wages,
- Option to join a Defined Contribution Benefit Pension Plan (OMERS) where employee contributions (9%) are matched by the City,
- Training opportunities to support you in this role,
- And a great working environment for individuals committed to making a difference, just to name a few.

**Duties and Responsibilities**:

- Monitors IT ticketing system for new tickets and provides initial responses and troubleshooting. Provides technical support, resolves new requests on first contact where possible, and escalates to appropriate team/staff when required.
- Assist in installing and maintaining various network devices at all City facilities.
- Maintains communication with clients to advise of progress, ensure satisfaction, and set appropriate expectations for resolving within established SLAs.
- Provides support for all corporate IT hardware and software systems and technologies.
- Uses a variety of information sources to troubleshoot and diagnose issues and problems and assists with system access and user account requests, ensuring adequate authorization has been provided.
- Communicates, documents and coordinates with end users on installing upgrades, service packs, enhancements and modifications to corporate systems and technologies.
- Maintains software and hardware inventories, conducts research, and provides recommendations for new technology solutions.
- Assists in setting up and operating IT technologies for Council and Committee meetings.
- Deploys new and replacement mobile devices and workstations, laptops, and peripherals.

**Working Conditions**:

- Subject to overtime and/or flexible hours, including after-hours and weekends in order to meet deadlines and resolve problems.

**Qualifications**: Essential
- Diploma or degree in Technology, Computer Science, Information Technology, or related degree and/or experience with the Microsoft Certified Professional designation.
- Demonstrated experience providing support, troubleshooting, maintenance, and upgrade routines for Windows environments (e.g., Windows 10/11). In-depth knowledge of Adobe and Microsoft Office suites and tools. Working knowledge of a range of diagnostic utilities.
- One to two years of demonstrated level 1-2 technical support in a service desk role. Support emphasizes customer service, personal computer technology and software, including desktop computers, laptops, tablets, printers, and cell phones. Performs software installations, support, troubleshooting, maintenance, and upgrades for all corporate software.
- Excellent written and verbal communication skills and the ability to communicate technical concepts and requirements in non-technical terms.
- Knowledge of and demonstrated ability in corporate core competencies, including customer service, communication, teamwork, initiative/self-management, accountability, and flexibility/adaptability.
- Excellent interpersonal, presentation, analytical, problem-solving, organizational and time management skills.
- Ability to exercise discretion and judgment when managing confidential/sensitive information.
- Valid Class “G” Driver’s License in good standing and reliable vehicle.

Preferred
- Demonstrated knowledge and experience in operating and maintaining Active Directory, PCs, Servers, and virtual/cloud systems is an asset.

The

  • Customer Service/order Desk

    1 month ago

    Woodstock, Canada Dealers Supply Ltd Full time

    Tasks & Responsibilities will include but are not limited to: - Answering phone - Order entry - Data entry and document management - Updating all pricing in the system as well as notifying customers of price changes - Sending out communications to all customers concerning deliveries - Sending out all promotions Skills & Qualifications: - 2 plus years...

  • Microscopy Analyst

    1 week ago

    Woodstock Area, Canada AIR spore Full time

    **MICROSCOPY ANALYST** - **Woodstock area, NB**_ - May 2023_ - AIR is a Canadian company offering a preventive detection service for agricultural fungal diseases. The program allows producers to better manage the use of pesticides by following the principle of sustainable agriculture. In collaboration with the environmental analysis laboratory...

  • 1 Permanent Full Time Behaviour Analyst, Regional Support Associates

    3 days ago

    Woodstock, Ontario, Canada Woodstock Hospital Full time

    Position Information: POSITION SUMMARYPosition will ensure effective, ethical and quality behavioural services are provided. The nature of services includes but is not limited to consultant for the purposes of assessment, implementation and evaluation of interventions for individuals who have a developmental/intellectual disability (IDD) and are experiencing...

  • 1 Permanent Full Time Behaviour Analyst, Regional Support Associates

    3 days ago

    Woodstock, Canada Woodstock Hospital Full time

    Position Information: POSITION SUMMARYPosition will ensure effective, ethical and quality behavioural services are provided. The nature of services includes but is not limited to consultant for the purposes of assessment, implementation and evaluation of interventions for individuals who have a developmental/intellectual disability (IDD) and are experiencing...

  • Real Estate Agent

    2 days ago

    Woodstock, Canada One Percent Realty Ltd. Brokerage Full time

    _Real Estate Sales Representative _ **MUST HAVE REAL ESTATE LICENCE or ENROLLED IN HUMBER REAL ESTATE COURSE** If you want real estate clients to literally come to you with “I want to sell my house” leads, and you want 100% of your commission, with no splits and no desk fees, and great training/support then **One Percent Realty is the place for...

  • Clinical Informatics Support Analyst, Staff Development

    3 days ago

    Woodstock, Canada Woodstock Hospital Full time

    Position Information: The Clinical Informatics Support Analyst provides assistance with testing, system maintenance and ongoing production support of Cerner applications throughout Woodstock Hospital. The Clinical Informatics Support Analyst works collaboratively with members of the local and London Health Sciences information technology team,...

  • Accounting Analyst

    3 days ago

    Woodstock, Ontario, Canada CG Wellington Full time

    Salary: Promat is based in Woodstock, Ontario and has been providing the global dairy industry with cow comfort solutions since 1991. The Accounting Analyst is an important member of the Promat team. This role supports day-to-day activities, including accounts payable, accounts receivable and general accounting. This position reports to the General Manager,...

  • Service Administrative Assistant

    1 week ago

    Woodstock, Canada CYV Chevrolet Buick GMC Ltd. Full time

    _**Service Administrative Assistant Wanted Who’s a Flawless Facilitator**_ The Service Administrative Assistant we are looking for is someone who’s thorough, reasonably proactive and is restless when it comes to the pursuit of information. Do you thrive in environments where deadlines are your best friend and being relentless in pushing things forward...

  • Evening Cleaner

    1 month ago

    Woodstock, Canada ServiceMaster Clean of Middlesex Full time

    **Job Details: Location is in Norwich, Ontario** - Perform dusting of furniture, desks, chairs, tables, filing cabinets, bookcases and shelves; - Dust and disinfect phones; behind computers, tops of modems, under keyboards; - Clean and sanitize drinking fountains and water dispensing system; - Low dust all horizontal surfaces be sure to include sills,...

  • Medical Front Office Receptionist

    4 weeks ago

    Woodstock, Canada Pampapediatrics Full time

    Looking for a rewarding career in a medical office setting? We invite you to apply for the position of Medical Front Office Assistant. We offer competitive compensation, benefits, and opportunities for professional growth. Join our team and make a difference in the lives of our patients!Responsibilities include but limited to:- Greet and check-in patients,...

  • Medical Front Office Receptionist

    4 weeks ago

    Woodstock, Canada Pampapediatrics Full time

    Looking for a rewarding career in a medical office setting? We invite you to apply for the position of Medical Front Office Assistant. We offer competitive compensation, benefits, and opportunities for professional growth. Join our team and make a difference in the lives of our patients!Responsibilities include but limited to:- Greet and check-in patients,...

  • Medical Front Office Receptionist

    4 weeks ago

    Woodstock, Canada Pampapediatrics Full time

    Looking for a rewarding career in a medical office setting? We invite you to apply for the position of Medical Front Office Assistant. We offer competitive compensation, benefits, and opportunities for professional growth. Join our team and make a difference in the lives of our patients!Responsibilities include but limited to:- Greet and check-in patients,...

  • Medical Front Office Receptionist

    2 weeks ago

    Woodstock, Canada Pampapediatrics Full time

    Looking for a rewarding career in a medical office setting? We invite you to apply for the position of Medical Front Office Assistant. We offer competitive compensation, benefits, and opportunities for professional growth. Join our team and make a difference in the lives of our patients!Responsibilities include but limited to:- Greet and check-in patients,...

  • 1 Temporary Full Time Clinical Informatics Support Analyst, Staff Development

    3 days ago

    Woodstock, Canada Woodstock Hospital Full time

    Position Information: The Clinical Informatics Support Analyst provides assistance with testing, system maintenance and ongoing production support of Cerner applications throughout Woodstock Hospital. The Clinical Informatics Support Analyst works collaboratively with members of the local and London Health Sciences information technology team, associated...

  • 1 Temporary Full Time Clinical Informatics Support Analyst, Staff Development

    3 days ago

    Woodstock, Ontario, Canada Woodstock Hospital Full time

    Position Information: The Clinical Informatics Support Analyst provides assistance with testing, system maintenance and ongoing production support of Cerner applications throughout Woodstock Hospital. The Clinical Informatics Support Analyst works collaboratively with members of the local and London Health Sciences information technology team, associated...

  • Front Desk Agent

    4 weeks ago

    Woodstock, Canada Bestwestern Plus Woodstock Inn & Suites Full time

    **Job Type**: Part-time **Salary**: From $15.50 per hour Schedule: - 8 hour shift Supplemental pay types: - Overtime pay Ability to commute/relocate: - Woodstock, ON: reliably commute or plan to relocate before starting work (required) **Experience**: - Customer service: 1 year (preferred) Work Location: One location

  • Front Desk Agent

    4 weeks ago

    Woodstock, Canada Bestwestern Plus Woodstock Inn & Suites Full time

    **Job Type**: Part-time **Salary**: From $16.50 per hour Expected hours: 18 - 24 per week Schedule: - 8 hour shift Supplemental pay types: - Overtime pay Ability to commute/relocate: - Woodstock, ON: reliably commute or plan to relocate before starting work (required) **Experience**: - Customer service: 1 year (preferred) Work Location: In person

  • Senior Credit Risk Analyst

    6 days ago

    Woodstock, Canada Lewisstores Full time

    · A nalyst will be exposed to all aspects of the credit lifecycle: o Acquisition o Marketing o Account Management o Collections · Primary tasks include o Establishing optimal credit risk policies and limit calculations o Analyse current strategies o Building A/B testing strategies o Defining rules to manage...

  • Senior Credit Risk Analyst

    3 weeks ago

    Woodstock, Canada Lewisstores Full time

    · A nalyst will be exposed to all aspects of the credit lifecycle: o Acquisition o Marketing o Account Management o Collections · Primary tasks include o Establishing optimal credit risk policies and limit calculations o Analyse current strategies o Building A/B testing strategies o Defining rules to manage...

  • Senior Credit Risk Analyst

    3 weeks ago

    Woodstock, Canada Lewisstores Full time

    · A nalyst will be exposed to all aspects of the credit lifecycle: o Acquisition o Marketing o Account Management o Collections · Primary tasks include o Establishing optimal credit risk policies and limit calculations o Analyse current strategies o Building A/B testing strategies o Defining rules to manage...