Help Desk Technician

As a company in the Timberland Group, **TIMBERLAND EQUIPMENT LIMITED **is a Canadian-owned, entrepreneurial, globally recognized company located in Woodstock, Ontario, where we are a fully 80,000 square foot facility with sales, engineering, and manufacturing departments all under one roof.

We are currently looking to add to our team a **Help Desk Technician.**

**BY JOINING OUR TEAM YOU WILL**
- Gain well rounded experience in many different IT related fields
- Gain experience in a medium sized, company that engineers and manufactures custom heavy equipment to a Worldwide market
- Build troubleshooting skills in network, server and desktop administration
- Get valuable manufacturing work experience, and exposure to sales, engineering, manufacturing, purchasing, and quality control departments
- Witness the design, building and testing of our equipment
- Participate in a Company benefits plan
- Receive overtime after 44 hours in a work week
- Great opportunity for professional growth and learning

***

This position is responsible for desktop support in a Windows environment, ensuring the stable operation of the in-house computer network and all connected PCs and peripherals. Duties include, installing, configuring, maintaining, and supporting hardware, software and communication links. In addition, analyzes and resolves end user hardware and software computer problems in a timely and accurate fashion, and provides end user training where required and assists with testing new custom hardware units and software products as well as with hardware installations and troubleshooting. The job description is to be used as a guideline only and may not incorporate all functions of the job; education and experience outlines are ideal qualifications/assets but do not necessarily reflect the requirements of the position.
- Provide onsite, and remote Help Desk technical support for all Corporate Company users
- Administer users in Windows AD, Azure and Office365
- Maintain stable operation of the computer network, and all connected devices, and peripherals
- Maintain, and perform regular audits of IT assets, hardware, software, and mobile devices
- Configure, deploy, troubleshoot, and resolve network devices
- Maintain, and provide end user training where required
- Identify and resolve network hardware and software related issues
- Perform root cause analysis, manage technology issues, and deploy remedial actions
- Recommend, and develop network design, capacity planning, policies, and procedures
- Implement training plans for network administration, appropriate use, and disaster recovery
- Conduct research on network products, services, protocols, and standards
- Interact with vendors, outsourcers, and contractors to procure network products and services
- Maintain and verify backup, security solutions, intrusion, and detection systems
- Maintain all network hardware, and equipment, including routers, switches, hubs, and UPSs
- Develop, document, and train on hardware/software installation, and troubleshooting procedures
- Participate in development of department policy, procedures, and documentation

**QUALIFICATIONS WE SEEK**
- Diploma or degree in the field of computer science, with 3+ years related experience.
- Working technical knowledge of network and PC operating systems, including MS Windows from XP to current release, and Windows Server from 2012 to current release.
- Working technical knowledge of current network hardware, protocols, and standards, including hardware RAID, Active Directory, TCP/IP.
- Hands-on hardware troubleshooting experience.
- Able to install, support, and troubleshoot server and PC hardware components and peripherals.
- A strong working knowledge of MS Server, MS Office Suite, Office365, Active Directory, including DNS, DHCP, DFS, and Group Policy.
- Basic skills for supporting Ethernet/IP networks, for desktop, mobile, and IP telephony.
- Strong developed skills in IT research, and problem-solving.
- Working technical knowledge of ESXi, VMware, Veeam, Cisco switches and WLAN.
- Knowledge of Linux, MS WPKG, SQL, PowerShell, C#, AVA, PHP, HTML/CSS an asset.
- Highly motivated, organized, dependable, and excellent time management skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Excellent written, and oral communication skills in the English language.
- Ability to present ideas in a user-friendly, and non-technical language.
- High positive attitude with strong interpersonal skills.
- Proven analytical, and problem-solving abilities.

**READY FOR A CHALLENGING CAREER IN IT?**

**Job Types**: Full-time, Permanent

**Salary**: From $60,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Woodstock, ON: reliably commut