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Automotive Service Advisor

3 months ago

Cambridge, Ontario, Canada Witmer Auto Service Full time
Witmer Auto Service is currently looking for hire a Service Advisor for our fast-paced service centre.

Duties:

  • Greet customers and provide excellent customer service
  • Schedule service appointments for clients with accurate descriptions for mechanics
  • Coordinate vehicle inspections with mechanics
  • Communicate findings to customers, provide accurate estimates and obtain customer approval
  • Liase with warranty company on client's behalf to obtain approval and payments for repairs
  • Coordinate with technicians to ensure timely completion of repairs
  • Assist ordering parts for mechanics when required
  • Create invoices for work completed
  • Monitor shop productivity
  • Coordinate sublet repairs
  • Coordinate logistics for vehicle transport, cleaning, etc.
  • Manage detail bay ensuring efficiency and quality of work meets standards
  • Complete intake inspections on newly arrived units confirm accuracy of information and provide details on inconsistencies

Experience:

  • Previous experience in the automotive industry is preferred
  • Strong mechanical knowledge and understanding of automotive systems
  • Ability to effectively communicate technical information to customers in a clear and understandable manner
  • Proven track record in providing exceptional customer service
  • Ability to work in a fastpaced environment and handle multiple tasks simultaneously


As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing accurate information, recommendations, and exceptional service.

Your expertise in automotive repair, mechanical knowledge, and organization will contribute to the success of our shop.

Pay:
$60,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift
  • Monday to Friday

Experience:

- service advisor: 1 year (preferred)

  • Customer service: 1 year (preferred)

Work Location:
In person