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Automotive Service Representative

2 months ago

Cambridge, Ontario, Canada Cambridge Ford Full time

Exciting Opportunity: Full-time Service Advisor Role

We are seeking a skilled and customer-centric professional to join our team as a Service Advisor at Cambridge Ford. As a Service Advisor, you will be the primary point of contact for our valued customers, providing proactive and exceptional service to ensure complete customer satisfaction.

Your role will involve:

  • Consulting with customers to understand their automotive service and repair needs
  • Proactively keeping customers informed about the progress of their vehicle service and any changes in the repair process
  • Offering additional services and accessories that may enhance the customer's vehicle ownership experience
  • Handling customer inquiries, concerns, and complaints with empathy and professionalism

Previous experience as a Service Advisor within the automotive industry is preferred, or in a similar frontline customer service role with transferable skillset. Proficiency in using automotive service software and computer systems is also required.

We offer a competitive salary with amazing sales performance and customer service bonus, as well as a range of benefits including dental care, disability insurance, and on-site parking.

Key Responsibilities:

  • Provide exceptional customer service to ensure complete customer satisfaction
  • Consult with customers to understand their automotive service and repair needs
  • Proactively keep customers informed about the progress of their vehicle service
  • Offer additional services and accessories to enhance the customer's vehicle ownership experience
  • Handle customer inquiries, concerns, and complaints with empathy and professionalism

Requirements:

  • Previous experience as a Service Advisor within the automotive industry or in a similar frontline customer service role
  • Proficiency in using automotive service software and computer systems
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines