Automotive Service Representative
1 week ago
Exciting Opportunity: Full-time Service Advisor Role
We are seeking a skilled and customer-centric professional to join our team as a Service Advisor at Cambridge Ford. As a Service Advisor, you will be the primary point of contact for our valued customers, providing proactive and exceptional service to ensure complete customer satisfaction.
Your role will involve:
- Consulting with customers to understand their automotive service and repair needs
- Proactively keeping customers informed about the progress of their vehicle service and any changes in the repair process
- Offering additional services and accessories that may enhance the customer's vehicle ownership experience
- Handling customer inquiries, concerns, and complaints with empathy and professionalism
Previous experience as a Service Advisor within the automotive industry is preferred, or in a similar frontline customer service role with transferable skillset. Proficiency in using automotive service software and computer systems is also required.
We offer a competitive salary with amazing sales performance and customer service bonus, as well as a range of benefits including dental care, disability insurance, and on-site parking.
Key Responsibilities:
- Provide exceptional customer service to ensure complete customer satisfaction
- Consult with customers to understand their automotive service and repair needs
- Proactively keep customers informed about the progress of their vehicle service
- Offer additional services and accessories to enhance the customer's vehicle ownership experience
- Handle customer inquiries, concerns, and complaints with empathy and professionalism
Requirements:
- Previous experience as a Service Advisor within the automotive industry or in a similar frontline customer service role
- Proficiency in using automotive service software and computer systems
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
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