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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Cambridge Ford. As a Service Advisor, you will be the primary point of contact for our valued customers, providing exceptional service and ensuring complete customer satisfaction.
Key Responsibilities:- Provide proactive and exceptional service to customers, ensuring their needs are met and exceeded.
- Consult with customers to understand their automotive service and repair needs, and provide solutions to meet those needs.
- Coordinate efficient vehicle repairs and maintenance, keeping customers informed about the progress of their vehicle service and any changes in the repair process.
- Offer additional services and accessories that may enhance the customer's vehicle ownership experience.
- Handle customer inquiries, concerns, and complaints with empathy and professionalism.
- Previous experience as a Service Advisor within the automotive industry is preferred or in a similar frontline customer service role with transferable skillset.
- Proficiency in using, or eagerness to learn, automotive service software and computer systems.
- A solid understanding of vehicle systems and maintenance requirements.
- Competitive Salary with amazing sales performance and customer service bonus.
- Dental care.
- Disability insurance.
- On-site parking.
