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Application Production Support Analyst

3 months ago

Montreal, Quebec, Canada KYYBA Inc Full time

Title:
Application Production Support AnalystLocation:Montréal QC H3A 2A6Email:

comDescription:


Production Support· Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support.· Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.· Pro-actively monitor, manage and improve availability and performance of the production environments and application layers to middleware and databases.· Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crash.· Ensures issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)· Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.· Contribute in projects related with updates, upgrades, obsolescence and vulnerabilities.

Making sure these software/hardware updates/upgrades are meeting timeline.· Maintain and create procedure and process documentations.

Release, Maintenance and Project:

  • Participate in release cycles for functional validation on staging, pre-production and production environments.
  • Release deployment, post release checks, follow communication.
  • Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
  • Participates in regular and required DRP and BCP exercises.
  • Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.
  • Execute and or coordinate related projects like obsolescence, migrations, application upgrade and IV2 (Cloud)
KEY SKILLS AND QUALIFICATIONSEDUCATION· Master/Bachelor or degree in Computer Science or IT Systems· Minimum 5 years' of Application Production Support experience Technical Skills:

  • Excellent experience on systems like Windows, UNIX and Linux
  • Excellent knowledge of databases like Oracle and SQL
  • Working experience of IT tools like Geneos, ServiceNow, Autosys, Jenkins, Dynatrace etc.
Working knowledge or familiarity scripting skills Perl, Python and PowerShell