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Scheduling Coordinator

3 months ago

Richmond Hill, Ontario, Canada Classic Fire + Life Safety Inc. Full time
We are looking for a Scheduling Coordinator who has a positive, infectious attitude. Well organized, motivated with previous scheduling knowledge/experience in Services Scheduling. This job description is a guideline and may not include all aspects of the role.

The Scheduling Coordinator is a Fulltime position responsible for scheduling and coordinating our service team

RESPONSIBILITIES:

_

  • Creating, coordinating and releasing schedules for our service team.
  • Ensure attention to key metrics are considered when scheduling.
  • Work with leadership and Staff to ensure appropriate time is allocated to jobs.
  • Effective communication across all lines of business on matters pertaining to all aspects of scheduling.
  • Ensure all jobs are confirmed with customers before dispatching staff.
  • Update and maintain all areas of the scheduling software system in a timely and accurate manner.
  • Create schedules weeks in advance, ensuring all predefined variables are factored into building the most efficient schedule as possible.
  • Update and maintain system of record for tracking key metrics.
  • Work closely with the clients and internal teams to ensure our work is completed in a timely and mistake free manner. Looking for a "one stop shop" approach to service.
  • Follow up on open jobs to ensure work is moving forward as efficiently as possible.
  • Administer and update all aspects involving scheduling in our ERP and supporting software.
  • Work with leadership to provide updates and resolve complex problems.
  • Provide scheduling updates as appropriate.
  • Systems and software: Once trained, understand and manage our scheduling and supporting systems.
  • Other duties as assigned.
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SKILLS AND CHARACTERISTICS:_

  • Time management, organizational and scheduling skills are a must.
  • Strong attention to detail and record keeping.
  • Able to process documentation and understand completeness, formatting and consistency.
  • Good people skills within all levels of the organization.
  • Team Player with strong written and verbal communication skills
  • Minimum 1 yr. experience in work planning, scheduling, dispatching and/or redeployment type roles (preferred in service Industries).
  • Ability to prioritize, time management, professional communication and teamwork are all necessary skills for success in this role.
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WHAT WE OFFER:_

  • 3 weeks vacation (prorated for the first year)
  • Comprehensive extended health and dental benefits package
  • Company matching (limited) Pension Plan
  • Opportunity to join company and team building events (i.e. Golf, bbq's)
  • Summer Fridays.

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Tuition reimbursement
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Application question(s):

  • Do you have prior experience using an ERP system?
  • Do you have prior scheduling experience?

Experience:

- scheduling and planning: 2 years (required)

- dispatch: 2 years (required)

Work Location:
In person