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Tax Collector

3 months ago

Edmonton West Clareview East Londonderry, Canada City of Edmonton Full time
Job Number: 49906

Are you ready to embark on a rewarding career path that values your organizational prowess, knack for multitasking, and passion for customer service? Look no further


The Tax Collection team of the Assessment and Taxation Branch is seeking a highly motivated and ambitious individual for the administration and collection of municipal and business improvement area taxes.

What will you do?


Independently prioritize and initiate timely and effective collection activity in accordance with applicable legislation, bylaws and legal remedies to collect overdue property, business improvement area (BIA), manufactured home and leased account taxes.

Provide appropriate recommendations and ensure all actions taken are cost effective and efficient
Complete thorough and timely collection activity on all overdue accounts by preparing and issuing timely notifications and maintaining telephone calls and field visits
Contact debtors, business owners, lawyers, financial institutions, and other lenders and interested parties to negotiate effective payment arrangements
Respond to inquiries and concerns regarding overdue accounts and prepare thorough and detailed account analyses
Prepare documents and correspondence related to bankruptcy and insolvency claims and prepare tax recovery notifications and discharges for The Alberta Land Titles Office
Coordinate and administer collection activities related to the annual public auction of tax sale properties including preparing and issuing legislated notifications and advertisements
Review bi-weekly business licensing reports and create tax accounts for new businesses. Determine eligibility for exemption status, create exemption records and update business ownership changes, relocations and closures
Conduct field visits to verify data
Complete annual inspections of businesses to ensure the integrity and completeness of data and correct account information based on results
Prepare BIA levy, collection status and other related reports on an annual and adhoc basis
Validate customer requests and determine account adjustments related to payment transfers, journal vouchers, cheque requisitions, and other related matters
Perform other related duties as assigned

Qualifications:
Twelfth (12th) grade, plus completion of an appropriate business related certificate program from an approved business school/college, or other post secondary education in an appropriate area of study
Minimum of five (5) years progressively responsible collection experience in the public sector; preferably in taxation, including a minimum of two (2) years experience dealing with difficult customers on the telephone and in-person, as well as demonstrated experience in conducting field visits

Skills required for success:
Ability to apply legal remedies pertaining to the collection and administration of tax collection practices and procedures
Extensive knowledge of provincial legislation, municipal bylaws, collection practices; and familiarity with applicable provincial statutes including: the Business Corporations Act, Bankruptcy and Insolvency Act, Civil Enforcement Act, Unclaimed Personal Property and Vested Property Act, privacy laws, and other related statutes and enactments, as they pertain to legal rights and remedies of a creditor
Ability to work autonomously throughout the collection process and formulate independent decisions within established policies
Thorough knowledge of collection techniques, and ability to deal effectively with irate or abusive debtors in volatile circumstances
Excellent verbal, communication and negotiation skills
Exceptional organizational skills with demonstrated ability to identify and implement new processes and procedures
Advanced desktop skills including Microsoft Excel and Google Applications with the ability to learn new programs and applications
Ability to establish and maintain effective working relationships with citizens, the business community and other City departments
Alignment to our Cultural Commitments and Leadership Competencies ()
Embracing a culture of equity, diversity, reconciliation and inclusion
Applicants may be tested

Conditions of Employment:
Valid Alberta Class 5 driver's license (or provincial equivalent). Must arrange for own transportation to be reimbursed in accordance with City of Edmonton policy. This may require business auto insurance.

Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position.

There may be a cost associated with this requirement.


The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply.

We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact . Learn more about our benefits


Up to one (1) permanent full-time position and up to 2 temporary full-time positions for up to 18 months in accordance with Article 18.

02 of the Collective Agreement

Hours of Work: 33.75 per week, Monday - Friday

The weekly hours of work for this position are currently under review and may change at a future time.

Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.


Salary Range:
$ $44.941(Hourly); $63, $79, Annually)

Talent Acquisition Consultant:
RM/MZ

IND123

Classification Title:
Business Tax Collector

Posting Date:
Jun 5, 2024

Closing Date:
June 19, :59:00 PM (MDT)

Number of Openings (up to): - Permanent and Temporary Positions Full-time

Union :
CSU 52

Department:
Assessment and Taxation

Work Location(s): Chancery Hall, 7th Floor, 3 Sir Winston Churchill Square Edmonton T5J 2C3