Tax Collector

3 months ago

Edmonton, Canada City of Edmonton Full time

**Job Number**:49368**

**_
Looking for a unique career opportunity that will challenge your organizational, multi-tasking and customer service skills?_**

The Tax Collection team of the Assessment and Taxation Branch is seeking a highly motivated and ambitious individual for the administration and collection of municipal and business improvement area taxes. Responsibilities include:

- Independently prioritize and initiate timely and effective collection activity in accordance with applicable legislation, bylaws and legal remedies to collect overdue property, business improvement area (BIA), manufactured home and leased account taxes. Provide appropriate recommendations and ensure all actions taken are cost effective and efficient
- Complete thorough and timely collection activity on all overdue accounts by preparing and issuing timely notifications and maintaining telephone calls and field visits
- Contact debtors, business owners, lawyers, financial institutions, and other lenders and interested parties to negotiate effective payment arrangements
- Respond to inquiries and concerns regarding overdue accounts and prepare thorough and detailed account analyses
- Prepare documents and correspondence related to bankruptcy and insolvency claims and prepare tax recovery notifications and discharges for The Alberta Land Titles Office
- Coordinate and administer collection activities related to the annual public auction of tax sale properties including preparing and issuing legislated notifications and advertisements
- Review bi-weekly business licensing reports and create tax accounts for new businesses. Determine eligibility for exemption status, create exemption records and update business ownership changes, relocations and closures
- Conduct field visits to verify data
- Complete annual inspections of businesses to ensure the integrity and completeness of data and correct account information based on results
- Prepare BIA levy, collection status and other related reports on an annual and adhoc basis
- Validate customer requests and determine account adjustments related to payment transfers, journal vouchers, cheque requisitions, and other related matters
- Explain legislation, bylaws, and City policy that govern assessment and taxation in an accurate, thorough, and timely manner to property owners, the business community, interested parties, other City departments, and the general public
- Participate in special projects undertaken to support or enhance Section, Branch and Corporate initiatives
- Perform other related duties as assigned

**Qualifications**:

- Twelfth (12th) grade, plus completion of an appropriate business related certificate program from an approved business school/college, or other post secondary education in an appropriate area of study
- Minimum of five (5) years progressively responsible collection experience in the public sector; preferably in taxation, including a minimum of two (2) years experience dealing with difficult customers on the telephone and in-person, as well as demonstrated experience in conducting field visits
- Extensive knowledge of provincial legislation, municipal bylaws, collection practices; and familiarity with applicable provincial statutes including: the Business Corporations Act, Bankruptcy and Insolvency Act, Civil Enforcement Act, Unclaimed Personal Property and Vested Property Act, privacy laws, and other related statutes and enactments, as they pertain to legal rights and remedies of a creditor
- Ability to work autonomously throughout the collection process and formulate independent decisions within established policies
- Thorough knowledge of collection techniques, and ability to deal effectively with irate or abusive debtors in volatile circumstances
- Excellent verbal, communication and negotiation skills
- Exceptional organizational skills with demonstrated ability to identify and implement new processes and procedures
- Ability to establish and maintain effective working relationships with citizens, the business community and other City departments
- Valid Alberta Class 5 driver’s license (or provincial equivalent). Must arrange for own transportation to be reimbursed in accordance with City of Edmonton policy. This may require business auto insurance
- Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more

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