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Hotel Front Desk Manager
3 months ago
Work Term:
Permanent
- Work Language: English
- Hours: 60 to 80 hours biweekly
- Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
Work site environment:
- Nonsmoking
- Air conditioned
Work setting:
- Hotel, motel, resort
Tasks:
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Negotiate with suppliers for the provision of materials and supplies
- Conduct training sessions
- Perform front desk duties
- Prepare budgets and monitor revenues and expenses
- Arrange for and oversee maintenance activities
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
Supervision:
- 510 people
Computer and technology knowledge:
- MS Word
- Central reservation system (CRS)
- MS Excel
- Quick Books
Transportation/travel information:
- Valid driver's licence
- Own vehicle
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Overtime required
Screening questions:
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Health benefits:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
