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Hotel Front Desk Associate

2 months ago

Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time
About the Role

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at BC LTD DBA Holiday Inn Express & Suites. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and accurate manner.
  • Conflict Resolution: Resolve complaints and claims in a professional and courteous manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring a seamless experience for our guests.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Hotel Information: Provide information on hotel facilities and services to our guests.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls and relay messages to our guests and staff.
  • Special Needs: Assist clients/guests with special needs, ensuring their comfort and satisfaction.
  • Customer Service: Provide exceptional customer service to our guests, responding to their needs and concerns.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Setting: Hotel, motel, resort.
  • Experience: Experience an asset.
  • Language: English.
  • Work Hours: 35 hours per week.