Hotel Front Desk Manager

4 months ago

Cache Creek, Canada Canada Best Value Desert Inn & Suites Full time

Work Term: Permanent
- Work Language: English
- Hours: 60 to 80 hours bi-weekly
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work site environment**:

- Non-smoking
- Air conditioned
**Work setting**:

- Hotel, motel, resort
**Tasks**:

- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Negotiate with suppliers for the provision of materials and supplies
- Conduct training sessions
- Perform front desk duties
- Prepare budgets and monitor revenues and expenses
- Arrange for and oversee maintenance activities
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
**Supervision**:

- 5-10 people
**Computer and technology knowledge**:

- MS Word
- Central reservation system (CRS)
- MS Excel
- Quick Books
**Transportation/travel information**:

- Valid driver's licence
- Own vehicle
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Overtime required
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits

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