Front Desk Manager

3 weeks ago

Pincher Creek, Canada Heritage Inn Hotel Full time

The Heritage Inn & Convention Centre in Pincher Creek, Alberta is seeking a highly skilled and experienced Front Desk Manager to oversee the daily operations of our hotel's front desk. The ideal candidate will have a passion for providing excellent customer service and be able to manage a team of front desk staff effectively.

Responsibilities:

Oversee the daily operations of the front desk, including managing and scheduling staff, handling guest inquiries and complaints, and ensuring the front desk area is organized and welcoming.Train and supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and complaints effectively, and following hotel policies and procedures.Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.Ensure all guest information is accurate and up-to-date in the hotel's reservation system.Manage the hotel's check-in and check-out process, ensuring guests have a seamless and efficient experience.Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.Monitor and manage the hotel's budget and expenses related to the front desk operations.Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.

Requirements:

At least 2 years of experience in a front desk management role in the hospitality industry.Excellent customer service skills and the ability to manage a team effectively.Strong communication skills and the ability to handle guest inquiries and complaints with tact and diplomacy.Knowledge of hotel reservation systems and front desk operations.Strong organizational and time management skills, with the ability to multitask and prioritize effectively.Ability to work flexible hours, including evenings, weekends, and holidays.Bachelor's degree in Hospitality Management or a related field is preferred or 2-4 years front desk and night audit experience.

We offer a competitive salary and benefits package, including health insurance, meal and room discounts, and opportunities for career growth and development. If you are a motivated and experienced Front Desk Manager looking for a new challenge, we would love to hear from you.

Thank you to all those who apply; however, only those considered for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Dental careDiscounted or free foodOn-site parkingVision care

Flexible Language Requirement:

French not required

Schedule:

Day shiftHolidaysMonday to FridayWeekends as needed

Work Location: In person

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