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Franchise Program Specialist

3 months ago

Montreal, Quebec, Canada TBC Corporation Full time

Company Overview:


For 65 years, TBC Corporation (TBC), one of North America's largest marketers of automotive replacement tires, has been a tire company ahead of the curve.

Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands.

TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB, Tire Kingdom, Merchant's Tire, Big O Tires and Midas.

TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTWSM, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

LI-DNI #joinourteam

Description:

The Franchise Operations Specialist will work closely with Regional Sales Managers and Division Sales and Operations Managers to provide operational support to franchisees in four main areas:

  • New stores and transitions
  • Operational components of the "Tires Now" initiative
  • Same Store Sales Growth
  • Training

Responsibilities:

Provide support for new store openings and/or transitions in the following manner:

  • Assist in the facilitation of all Integration Calls
  • Complete a Service Readiness survey 30 days prior to a shop sale
  • Introduce, ensure completion and debrief the NFO In-Store Training Workbook with the franchisee
  • Provide support upon store opening or transition
  • Utilize a Sales Tracking Tool to monitor store performance for the first 12 weeks
  • Drive Brand NOW standards compliance

Administer all operational components of Tires Now including:

  • Inventory management such as Stock Levels, Stock Refreshes, Re-order Points & Discontinued Products
  • Education on tire sale processes and products such as 5 Steps to a Tire Sale, warranty adjustments, Merchandising, tire product lines, TBC University, Sonsio road hazard program and more

Drive Same Store Sales by:

  • Identifying stores with greatest potential based on use of the Golden Funnel concept and evaluation of dealer engagement
  • Diagnosing operational performance gaps via the use of ticket reviews, the Marchex program, process observation and POS reporting
  • Developing action plans with dealers using the SMART Method
  • Following Up on action plan execution based on the action plan timelines

Qualifications:

  • 5+ years' experience in management of retail tire and automotive service business or working with automotive franchisees.
  • Sales background in the automotive industry. Franchise experience in automotive and/or other retail industries.
  • Experience in total car care (maintenance, repairs, tires and tire services) at the shop level, ASE certification is a plus.
  • Excellent selling, sales training, and presentation skills
  • Ability to challenge, motivate, influence, and communicate effectively.
  • Results focused and orientated
  • Bachelor's degree in business administration preferred
  • FOS will be required to reside in proximity to the majority of assigned stores/owners
  • Available to be utilized outside assigned regions for integration and in store training as needed
  • Approximately 8090% travel expected
  • Occasional nights and weekends is required to support franchisee special events

Benefits:

  • Competitive compensation and bonus
  • Tuition reimbursement
  • 401k plan with a company match. Immediate 100% vesting
  • Company paid short term disability and employer subsidized long term disability
  • Comprehensive benefits including medical, dental and vision
  • And more
TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.