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Process Documentation
3 months ago
Job Description
:As a Process Documentation and Control Consultant, you will build or improve the written working procedures owned by the Canadian Total Benefits team. You will partner with the Director, Benefits & Well-Being to create new controls that improve the financial management and governance of Sun Life's Total Benefits programs. Your contributions will positively impact the team by building efficiency and help with risk mitigation in our program management.
This role is a temporary 12-month opportunity that reports to the Director, Benefits and Well-Being for Canada. You will be part of the Canadian Total Benefits team. You will partner with experts in benefits, retirement & savings, and mental health.
What will you do?
Review available process documentation and interview Total Benefits team members to understand processes. Listen with a continuous improvement lens Investigate the operational activities that require process documentation Develop a structured approach for documenting all operational activities and create process notes for the team to use Share ideas that will save time and make processes simpler Build an online manual for the Total Benefits team to use for new hire training Identify preventative, detective and corrective controls to use to ensure the processes are maintained. Controls should identify and/or address breakdowns in the critical steps of the process Integrate controls into process documentation through checklists or trackers that the team will maintain while doing the work Train Total Benefits team members on any changes to processes and controlsWhat do you need to succeed?
Experience documenting processes Continuous improvement mindset Autonomous learner with deep curiosity to learn total benefits and well-being programs Excellent problem-solving and critical thinking skills Focus on accuracy and attention to detail Excellent communication and consulting skills Familiar with benefit & well-being programs an asset Business/process writing experience an asset Experience with a control framework such as COSO is an assetWhat's in it for you?
Exposure: Collaborate with benefits & savings experts and other internal partners such as HR governance Be Appreciated: Your success is recognized and appreciated Drive Change: We want to hear your great ideas on design, best practices and outcome-oriented plans Enjoy: Inclusive, flexible, and fun workplace that supports your total well-being*LI-NB1
