Senior Manager, Onboarding

1 week ago


Toronto, Ontario, Canada Scotiabank Full time
Senior Manager, Onboarding & Learning Delivery / Strategy, Canadian Business BankingPurpose

Lead and oversee onboarding & learning delivery across Canadian Business Banking to ensure business strategies are executed in compliance with regulations and internal policies.

Reporting to the Director of Sales Effectiveness and Sales Enablement, you will define, develop, implement, and deliver role-based learning programs for employees in commercial banking while overseeing the learning journey. Collaborate with stakeholders to ensure training content is relevant and aligned with the company's values.

Continuously improve and innovate training programs based on industry trends.

Accountabilities:
  • Drive a customer-focused culture to deepen client relationships
  • Implement complex learning programs and accreditation programs
  • Manage the onboarding and learning program, including content coordination and program evaluation
  • Assess impacts and dependencies across learning programs
  • Develop metrics to assess program effectiveness and alignment with business needs
  • Optimize quality and efficiency of learning programs using data and insights

Provide actionable feedback and insights from training sessions to shape future coaching strategies.

Create an environment that encourages effective operations while meeting compliance obligations.

Build a high-performance team through an inclusive work environment.

Dimensions:
  • Deliver training programs impacting employees nationally
  • Collaborate across various areas of the Bank
Education / Experience / Other Information:
  • Post-secondary education in Business, Learning, or equivalent
  • 5+ years of experience in Commercial Banking
  • Proficiency in MS Office suite and project management
  • Experience in Canadian Business Banking and client service standards
  • Strong communication and prioritization skills
  • Ability to pivot based on business line strategies
  • Fluency in French is an asset
Working Conditions:
  • Hybrid work environment
  • Travel up to 50% of the time
  • Driver's License and vehicle required for travel

Location(s): Canada: Toronto, Calgary, Vancouver, Winnipeg, Ottawa

Scotiabank is a leading bank in the Americas, dedicated to helping customers achieve success. We value diversity and inclusion in the workplace. Candidates must apply online to be considered for this role.



  • Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 200082 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Senior Manager, Onboarding & Learning Delivery / Strategy, Canadian Business Banking Purpose Leads and oversees onboarding & learning delivery across Canadian Business Banking in ensuring business strategies, plans and...


  • Toronto, Ontario, Canada Buyapowa Full time

    Dear new Onboarding Project Manager,It's funny to think you're reading this, even though we haven't actually met yet. But, given that you're the new PM who's going to take our amazing team to the next level, we just wanted to say hi. Devin, our VP of Operations is especially excited to meet you - first because he's great and a pleasure to work with but,...

  • Onboarding Manager

    1 week ago


    Old Toronto, Ontario, Canada Viafoura Full time

    About Us:Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We're at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the...


  • Toronto, Ontario, Canada Company 19 - John Hancock Life Insurance Company (U.S.A.) Full time

    Description The Opportunity The Senior Derivatives Onboarding Analyst will report to the Manager of Derivatives Onboarding within the Global Derivatives Services team. The Derivatives Onboarding team supports the Manulife Asset Management and Life Insurance businesses globally by performing all setup steps necessary for derivatives trading. This role...

  • Onboarding Manager

    1 week ago


    Toronto, Ontario, Canada The Value Builder System Full time

    At The Value Builder System, our goal is to change the world for the better. Today, small business owners work their entire lives only to earn pennies on the dollar when they sell their business. Our mission is to make a positive difference for one million small business owners by the year 2030.What You'll Do: (Job Description) As the first point of contact...

  • Onboarding Manager

    1 week ago


    Old Toronto, Ontario, Canada Apollo Full time

    The RoleThe Onboarding team is responsible for providing a confidence-inspiring experience to our customers, as we are the first team the customers will experience in their journey with Apollo. We aim to design an easy and seamless implementation process for an often complex sales engagement tool. Our goal is to instill confidence in our customers, creating...


  • Toronto, Ontario, Canada Scotiabank Full time

    As a Client Onboarding Senior Representative, you will be responsible for providing oversight/control on client account opening documents to help reduce the firm's risk with the applicable regulating bodies. Is this role right for you? In this role you will: Review, analyze and approve//reject documents for completion and accuracy using various system...

  • Onboarding Manager

    1 week ago


    Toronto, Ontario, Canada The Value Builder System Full time

    Salary:At The Value Builder System, our goal is to change the world for the better. Today, small business owners work their entire lives only to earn pennies on the dollar when they sell their business. Our mission is to make a positive difference for one million small business owners by the year 2030.What You'll Do: (Job Description) As the first point of...


  • Toronto, Ontario, Canada EcoVadis Full time

    Company DescriptionWork smart, have fun and make an impactEcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical...


  • Toronto, Ontario, Canada Richardson Wealth Full time

    Employment Status:Temporary Full-TimeLocation:Toronto, ONDepartment:Advisor Experience & GrowthReporting To:Transition & Training SpecialistJob Id:TAD - 001Job Level:L3Seniority Level:AssociatePosition Overview:The Onboarding Support Coordinator is a high energy and adaptable role responsible for the planning and execution of onboarding new high net worth...


  • Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 201236Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Purpose:GBM Onboarding Canada is a critical component in the bank's overall AML Compliance efforts. The Associate manages a team of Analysts onboarding customers to GBM, ensuring we meet Enterprise-Wide and local onboarding standards,...


  • Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 198838Join a purpose-driven winning team, committed to achieving results, in an inclusive and high-performing culture.As a Client Onboarding Senior Representative, your main duty is overseeing and controlling client account opening documents to minimize the firm's risk with the relevant regulatory bodies.This position is for a 12-month...


  • Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 198838Join a purpose-driven winning team, committed to achieving results, in an inclusive and high-performing culture.As a Client Onboarding Senior Representative, your main duty is overseeing and controlling client account opening documents to minimize the firm's risk with the relevant regulatory bodies.This position is for a 12-month...

  • IT Onboarding Analyst

    1 month ago


    Toronto, Ontario, Canada VC3 Full time

    Are you passionate about IT? Do you excel in a fast-paced and dynamic work environment? CompuVision is currently expanding our team and we are looking for an IT Onboarding Analyst.The IT Onboarding Analyst is responsible for investigating the state of a new client's IT environment so that we can fill in documentation, identify risks, make recommendations,...


  • Toronto, Ontario, Canada VC3 Full time

    Are you passionate about IT? Do you excel in a fast-paced and dynamic work environment? CompuVision is currently expanding our team and we are looking for an IT Onboarding Analyst.The IT Onboarding Analyst is responsible for investigating the state of a new client's IT environment so that we can fill in documentation, identify risks, make recommendations,...

  • IT Onboarding Analyst

    3 weeks ago


    Toronto, Ontario, Canada VC3 Full time

    Are you passionate about IT? Do you excel in a fast-paced and dynamic work environment? CompuVision is currently expanding our team and we are looking for an IT Onboarding Analyst.The IT Onboarding Analyst is responsible for investigating the state of a new client's IT environment so that we can fill in documentation, identify risks, make recommendations,...


  • Toronto, Ontario, Canada Roofr Full time

    We're growing quickly, and we're looking for exceptional people to join us on this incredible journey.We are obsessed with building the most trusted roofing platform in the world so our customers can power their growth with intelligence. Roofr is the all-in-one sales toolbox for roofers, including instant customizable aerial roof measurements with a drone,...


  • Toronto, Ontario, Canada Ada Health GmbH Full time

    ABOUT USAt Ada, we envision a world where everyone has access to the healthcare they need. In one of the biggest challenges facing the world, we pioneered a new form of artificial intelligence, combining medical knowledge with intelligent technology to empower millions of people to better understand their health. We're proud to support medical doctors and...


  • Toronto, Ontario, Canada Scotiabank Full time

    Is this role right for you? In this role, you will: Support the Associate (Team Lead) and Associate Director to ensure that the Bank is compliant with regulatory obligations and bank-driven risk measures. Facilitate the Onboarding of GBM Canada clients in an efficient, compliant, and client-centric manner, while identifying and escalating complex issues...


  • Toronto, Ontario, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...