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IT Onboarding Analyst
3 months ago
The IT Onboarding Analyst is responsible for investigating the state of a new client's IT environment so that we can fill in documentation, identify risks, make recommendations, and begin day-to-day support. This role is critical in developing CompuVision's understanding of a new client's requirements and needs from their IT support provider, so that we can immediately begin to meet and exceed them. Ultimately, the Onboarding Analyst is vital for kicking off a new client relationship the right way by setting up all of CompuVision's departments to succeed as of their first client interaction.
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by: Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what's right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.
Our Noble Promise - "Developing Growth Minded People" - Is the driving force behind our values and why we do what we do.
Key Responsibilities
- Provide a constant flow of communication to internal stakeholders during Onboarding projects, escalating to the Onboarding Project Manager or Team Lead where necessary.
- Meet with new clients face-to-face at their office, accompanied by the Onboarding Project Manager or Team Lead.
- Identify and photograph all components of the client's IT infrastructure according to standards.
- Install CompuVision's remote management tool on all endpoints within a client environment.
- List and detail all line-of-business applications in-use within the client environment, with particular attention paid to the information required to access vendor support.
- Prepare detailed network maps including key components of the client's primary environment.
- Work with the CompuVision Business Analyst to confirm that our understanding of how the client IT environment functions.
- Complete the initial Onboarding Discovery checklist for all new clients.
- Prepare User Change Request and Workstation Set-up guides for new clients entering support.
- Assist the Network Operations Centre with completing tasks related to beginning support for a client, including disabling out-going vendor accounts.
- Complete a Full Support audit to be submitted to the Remote Operations Centre for approval and respond to any concerns from the support teams.
- Attend and contribute to Onboarding team meetings.
- Demonstrate strong, professional communication skills when working with internal or external stakeholders.
- Seek continuous improvement in the Onboarding process through the investigation of new tools or techniques.
- Assist the Service Desk with completing support tickets where required.
Skills Knowledge and Expertise Education Requirements, Skills, and Knowledge
- Post-secondary training in Network Administration or Computer Systems. Administration, or at least 3 years' experience with a Managed Services Provider.
- Microsoft MCSE, MCSA, or MCITP (in-progress or completed).
- At least 1 year of relevant IT experience supporting small or medium-sized business environments.
- Experience with the following technologies
- o Windows Server and Hyper-V
- o Microsoft Exchange and Office 365
- o Active Directory and Group Policies
- o Routing, Switching, and VPN technology
- o Anti-virus and Security software
- o TCP/IP, DHCP, DNS
- o Microsoft SQL experience will be considered an asset
- Excellent oral and written communication; Communicates in a timely, professional and respectful manner.
- A proven track record for excellence in customer service.
- Must possess a vehicle, valid driver's license, and appropriate business-class insurance.
- Must be willing to travel for project work.
Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
