Customer Success Onboarding Manager

1 week ago

Toronto, Ontario, Canada EcoVadis Full time
Company Description

Work smart, have fun and make an impact

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description:

What is Onboarding?

EcoVadis' vision is to enable a new way of doing business where sustainability intelligence influences every business decision.

One of our key company values is Every Customer Matters and as there is only one first impression we can make on the customer, it is our objective to be ever-present at that stage to accelerate the change we believe is possible.


Deploying strategic corporate programs such as a sustainable procurement program, can be challenging for organizations as it requires systematic cultural change and stakeholder adoption in often highly complex procurement organizations with large supply chains.

To ensure the customer gets to the benefits and to the ROI of their EcoVadis SaaS solutions early on, it is critical that all impacted employees, mostly procurement teams, understand how the program works, what they are requested to do and how to integrate EcoVadis in their procurement policies, processes and technologies.

The EcoVadis onboarding team accompanies customers through a series of guided workshops, meetings, and topics, designed to set up a strong and successful foundation for their sustainable procurement goals with EcoVadis.

The Customer Success Onboarding Manager reports to Manager, Customer Onboarding and the scope of the role is as follows:

As a Customer Success Onboarding Manager you will work with a diverse set of large multinational companies to ensure they have the foundations needed to maximize the value of EcoVadis as an important piece of their sustainable procurement initiative.


Successful customer onboarding requires both strong project management and leadership skills as you will coordinate the strategic and technico-operational aspects simultaneously.

For approximately 6 months you will be the project head for multiple customers, collaborating with the internal account management team (Key Account Manager, Customer Success Manager, Customer Success Advocate) through the onboarding phase.

You will partner with the customer to advise and guide them in the set-up and adoption of the EcoVadis solution which includes integration where applicable in their internal and external capacity building and communications, design of procurement processes and tools and ultimately to build a seamless and scalable customer journey and roadmap for EcoVadis deployment.

You will interface with various customer stakeholders, and be accountable to securing executive leadership commitment throughout the onboarding phase.


The onboarding phase of the customer journey comes to a close when the key onboarding program milestones are achieved, the tactical and strategic roadmap is documented and presented during a customer executive steering committee.

After this period, the Onboarding team transitions the customer over to the Account Management team.

Overview of specific tasks and actions:

  • Act as the project lead simultaneously on 10-15 accounts to deliver the Onboarding program based on a fully developed methodology toolbox (i.e. sustainable procurement maturity diagnostic, a supplier selection and prioritization, various presentation and workshop templates, etc.),
  • Understand the customer individual context and needs through research and through effective discovery with customers; and autonomously and efficiently adapt templates and onboarding program framework to those needs:
  • customer's sustainability vision and strategy;
- analysis and segmentation of customer data points (i.e. supplier data by category, country spend, recurrence,...)
- review and map the customers procurement organization, procurement process and systems, as well as any procurement guidelines (including KPIs, MBOs) to identify a successful governance model and levers to self-sustain the program over the time

  • Lead meetings and workshops with key customer stakeholders; provide insights and recommendations to guide the engagement as well as bring prescriptive direction to move the project and actions forward
  • Guide customer invitation of supplier rating assessments on a systematic basis to drive adoption of product and services and sustainability impact
  • Collaborate with the Customer Success Managers (CSM), the account managers of the customer;
  • Monitor and track Onboarding program implementation progress against project timelines with accountability for qualitative and quantitative key performance indicators (i.e. Customer NPS, Time-ToValue,)
  • Close the the c

  • Customer Success Manager, Onboarding

    1 week ago

    Toronto, Ontario, Canada Collage Full time

    Collage is building the new way for Canadian businesses to manage HR, payroll and benefits:Our mission at Collage is to empower Canadians to do their best work. We achieve this by reimagining the way businesses manage HR, payroll, and benefits. Our revolutionary platform automates HR administration, enabling our clients to focus on doing the meaningful work...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Messagepoint Full time

    Customer Success ManagerAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada The Globe and Mail Full time

    The Globe and Mail is a national icon and Canada's most recognized media brand.We're also an international award winner for data visualization, design, and creative storytelling. A digital innovator with a global client list for our in-house AI-powered optimization, prediction and automation platform. And a place where Canadians come for the best journalism...

  • Customer Success Manager and

    1 week ago

    Toronto, Ontario, Canada Kameleoon Full time

    Kameleoon enables brands to offer exceptional digital experiences and personalize the customer journey to maximize engagement and conversion, driving exponential online revenue growth.Its web and full stack experimentation and personalization platform measures visitors' purchasing intention in real-time and adapts messages, content, navigation and offers on...

  • Customer Success Manager

    1 week ago

    Old Toronto, Ontario, Canada Betstamp Inc. Full time

    About Us:Betstamp is the future of sports betting. We were founded in 2020 with the mission to make sports betting easy and accessible with everyone, while improving your odds of winning your bets. Our team is dedicated to creating the best user experience possible, while educating the public about sports betting. How We Work:Betstamp aggregates sports...

  • Customer Onboarding Representative

    1 week ago

    Toronto, Ontario, Canada Jobber Full time

    Does your definition of success mean empowering others?:Then Jobber might be the place for you We're looking for a Customer Onboarding Representative to join our Success teamJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Messagepoint Full time

    Customer Success Manager About Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Equinix, Inc. Full time

    Equinix is the world's digital infrastructure company, operating over 250data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the...

  • Customer Success Manager

    1 week ago

    Old Toronto, Ontario, Canada MESSAGEPOINT Full time

    Customer Success ManagerAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as...

  • Onboarding Manager

    1 week ago

    Old Toronto, Ontario, Canada Viafoura Full time

    About Us:Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We're at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Pipeline Gurus Full time

    Role Overview:As a Customer Success Manager at Pipeline Gurus, you play a crucial role in fostering and expanding our customer connections. Your main task is to ensure that all clients in your portfolio achieve their desired outcomes while using our services and products, which in turn leads to renewal and expansion opportunities through strategic upselling...

  • Customer Success Manager

    1 month ago

    Toronto, Ontario, Canada Cognota Full time

    About Us Cognota is on a mission to power LearnOps for all enterprises. Our values shape a collaborative, honest, and engaging work culture. We strive for continuous improvement, driving excellence and enjoying the journey along the way. The Role Cognota seeks an experienced Customer Success Manager to join our growing team. As the Customer Success Manager,...

  • Customer Success Manager

    3 weeks ago

    Toronto, Ontario, Canada Cognota Full time

    About Us Cognota is on a mission to power LearnOps for all enterprises. Our values shape a collaborative, honest, and engaging work culture. We strive for continuous improvement, driving excellence and enjoying the journey along the way. The Role Cognota seeks an experienced Customer Success Manager to join our growing team. As the Customer Success Manager,...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Carbon6 Full time

    Who We AreWe go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a global...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Mediatool Full time

    Are you ready to join a dynamic scale-up that's revolutionizing how global brands and agencies digitalize their operations? We are looking for a passionate Customer Success Manager who thrives on building strong client relationships and maximizing the use of innovative tools. If this sounds like you, then Mediatool is the place to make a significant...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Condo Control Full time

    Do you thrive in a dynamic, innovative environment helping companies achieve (and exceed) their goals?:Are you a property manager who loves helping solve problems? Or have you worked for a B2B software company as a Customer Success Manager? If so - we want to speak with you:At Condo Control, we are expanding our Customer Success team. In this role, you will...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada StoryTap Full time

    StoryTap is hiring an addition to our Customer Success team to help us out We're looking for a driven self starter who loves to work directly with customers to ensure that they have they have the best possible experience with our platform.When you join our team, you will have the rare chance to help shape the company's direction while accelerating your...

  • Customer Success Manager 3

    3 weeks ago

    Toronto, Ontario, Canada Equinix Full time

    Who are we?Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Street Context Full time

    Customer Success Managers at Street Context work closely with our users throughout their journey with us. Our clients are the largest banks and broker-dealers in the world, and their users are our bread and butter. As a CSM, you'll help bring them the value they signed up for by onboarding them, educating them on product workflows, communicating new feature...

  • Customer Success Manager

    1 week ago

    Old Toronto, Ontario, Canada Hypercare Full time

    BackgroundHypercare is a mobile and web communication and collaboration platform for healthcare professionals to help alleviate many of the time-wasting frustrations that clinicians face on a daily basis. The solution allows for real-time scheduling, on-call management and secure messaging on any device – all designed to help seamlessly improve workflow...