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Service Coordinator

3 months ago

Anjou, Quebec, Canada CIMCO Refrigeration Full time
CIMCO Refrigeration is looking for a regular full time Service Coordinator for the Montreal Branch.

Role Responsibilities

  • Coordination and dispatching of service jobs
  • Handle incoming customer calls
  • Manage service contracts
  • Create service orders and input in SAP system
  • Dispatch mechanics and maintain overall schedule
  • Review of customer service reports and timesheets for quality control purposes and compliance
  • Liaise with parts suppliers, sales, billing, warranty and engineering departments
  • Ordering/coordination of parts and materials
  • Maintain inventory and warehouse control
  • Assist in ongoing aspects of corporate safety program

Required Professional Knowledge, Skills & Qualifications

  • 12 years' experience in an office environment
  • Postsecondary education preferred
  • Previous experience in customer service is an asset
  • Very good French spoken and written. Functional English.
  • Proficiency in MS Word, Outlook, Excel
  • Strong time management skills, organizational, planning, written and verbal communication
  • Experience working in dispatch / service coordination is an asset

Job Types:
Full-time, Permanent

Salary:
From $45,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • Employee assistance program
  • Employee stock purchase plan
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person