Mandarin Customer Care Specialist

2 weeks ago


Mississauga, Ontario, Canada Hoya Vision Care Full time

Shift: 12:00PM - 8:30PM

SUMMARY

This position is responsible for handling external and internal customer inquiries and concerns with the highest degree of patience, courtesy, and professionalism.

Positive intention and positive language are used to communicate effectively with our broad range of customers.

JOB RESPONSIBILITIES

  • Receive and handle incoming customer calls. (Order taking, work in process or other questions)
  • Follow scripting, or other professional communication as required by HOYA
  • Understands and follows all SOP for all tasks
  • Provide basic recommendations for product, technical and adaptation questions
  • Good working knowledge of DVI screens; competently processes all types of redo, credits, add notes, cancel jobs, tray change, account changes, etc.
  • Able to identify in house vs. outsource lab orders, and transmits accordingly
  • Trouble shoot basic problems (cut out issues, coating incompatibility, thickness, or base curve requirements)
  • Identify urgent or problem jobs and make appropriate communications, verbally and/or electronically, and/or using standardized stickers or forms.
  • When necessary, use web access links to look up incoming or delayed shipments from outsource labs.
  • Accurately attach patterns, verify patterns and quality of trace/ shape modification.
  • Perform outbound calls to accounts, to endorse new products and promotions.
  • Any other duties and tasks and needed or required.

COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:

  • Strong organization and time management
  • Strong communication and interpersonal skills
  • Strong sense of team spirit
  • Proactive/takes initiative

EDUCATION AND QUALIFICATIONS

  • Optical lab experience
  • Customer Service experience
  • Bilingual in Mandarin is a strong asset
  • Understanding of DVI operating system is an asset

Job Types:
Full-time, Permanent

Salary:
From $22.00 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Overtime
pay

Ability to commute/relocate:

  • Mississauga, ON L5L 5Z9: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Call center: 1 year (preferred)
  • Customer service: 1 year (preferred)

Shift availability:

  • Day Shift (preferred)

Work Location:
In person

  • Mississauga, Ontario, Canada Hoya Vision Care Full time

    Join The Hoya Vision Care Canada TeamFor over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.We are currently hiring a Customer Care Specialist - Winnipeg...


  • Mississauga, Ontario, Canada Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga, Ontario site, is looking for a new Customer Care Specialist to join our team. Your Role As the Customer Care Specialist, you are responsible for ensuring that our customers have a positive experience each time they...


  • Mississauga, Ontario, Canada UniUni (Uni Express Inc.) Full time

    Who Are We?UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile...


  • Mississauga, Ontario, Canada B&J Global Inc Full time

    Job descriptionAbout B&J Global Inc.Established in 2013, B&J Global Inc. is an experienced third party fulfillment warehouses in North America. With 100,000+ sf warehouse in Mississauga and Scarborough, the company is expanding our business to provide their industry-leading cross-border warehousing and logistics solutions. We are looking for an...


  • Mississauga, Ontario, Canada Greenlife Inc. Full time

    Job ResponsibilitiesAssist in the daily operation management of the Amazon e-commerce platform, including product listing, inventory management, and order processing;Use Excel for data analysis to optimize product listings and sales strategies, improving product rankings and sales volume;Monitor and analyze market trends to support product development and...


  • Mississauga, Ontario, Canada Personal Aid Nurse & Home Care Inc. Full time

    Responsibilities: Assist clients with daily living activities such as mobility, transfer,toileting,feeding and etc Provide emotional support and guidance to clients. Maintain accurate records of client interactions and progress. Assist with personal hygiene and grooming needs. Ensure that client safety is maintained at all times.Job Type: CasualSalary:...

  • Customer Care

    2 weeks ago


    Mississauga, Ontario, Canada Alectra Utilities Full time

    The OpportunityJob Posting Number: Position:**Specialist, CC&B ApplicationsLocation:Mississauga (Derry Rd) (Hybrid: Remote/In-office)**Reports to:Manager, Customer SystemsBusiness Unit:Information TechnologyDivision:Enterprise SystemsHours per Week:35Rate of Pay:Number of Openings:1Union:NoOpen:April 9, 2024Close:April 23, 2024_Alectra is committed to...


  • Mississauga, Ontario, Canada McKesson Canada Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...


  • Mississauga, Ontario, Canada Specialty Health Network Inc. Full time

    Location:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...


  • Mississauga, Ontario, Canada Specialty Health Network Inc. Full time

    Location:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...


  • Mississauga, Ontario, Canada Shoppers Drug Mart Pharmaprix Full time

    Location:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...


  • Mississauga, Ontario, Canada Shoppers Drug Mart Pharmaprix Full time

    Location:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...


  • Mississauga, Ontario, Canada Specialty Health Network Full time

    Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague. At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers...


  • Mississauga, Ontario, Canada Specialty Health Network Inc. Full time

    Location:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...

  • Customs Specialist

    2 weeks ago


    Mississauga, Ontario, Canada Prestige World Full time

    Company Description Prestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to growRole DescriptionThis is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing...


  • Mississauga, Ontario, Canada Specialty Health Network Inc. Full time

    Location:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...


  • Mississauga, Ontario, Canada Abbott Laboratories Full time

    ABOUT ABBOTT Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. WORKING AT ABBOTT At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Career...


  • Mississauga, Ontario, Canada Groupe Touchette Inc. Full time

    Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule in a hybrid formula?Welcome to Groupe Touchette We are the largest Canadian-owned tire distributor and have been for over 40 yearsIf the automotive industry is a passion for you, you are...


  • Mississauga, Ontario, Canada IMGadgets™ Full time

    Customer Care Specialist - On-site only Performance Bonus We are seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will have a passion for helping others, excellent communication skills, and the ability to solve problems efficiently. This role involves interacting with customers to provide...


  • Mississauga, Ontario, Canada Maple Leaf Foods Full time

    Asset Reliability Specialist - Rotational Role Maple Leaf Foods is advancing this collective vision by being guided by core Leadership Values and is the world's first major carbon neutral food company As an organization we are also committed to advancing diversity, inclusion and belonging by building, investing in, and recognizing teams of remarkable people...