Customer Care Specialists à Remote

2 weeks ago

Mississauga, Ontario, Canada Abbott Laboratories Full time

ABOUT ABBOTT
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

WORKING AT ABBOTT

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

Career development with an international company where you can grow the career you dream of.

  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
This position is field-based in Ontario.

In Abbott's Electrophysiology (EP) business, we're advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

In addition, providing clinical expertise, collaborating with the Sales Team (Territory Manager and Regional Manager) to assist with developing business strategies and growth, while serving as a technical conduit between customers and Abbott.

Within the limit of company policies, procedures, programs and budgets, the EP Procedure Specialist is responsible for and has commensurate authority to accomplish the duties set forth:

  • Work requires the application of theoretical principles and creative/analytical techniques typically acquired through extensive and detailed in-house training and experience gained in the EP lab. Maintains expert knowledge and consults on technical and clinical advancements. Provide troubleshooting support to established Abbott accounts. Provide software and hardware enhancements as required. Provide educational services to medical staff and Allied Health Professionals, on subjects related to Abbott EP Capital Systems and Basic EP Products (Diagnostic, Therapeutic catheters and Tools such as Steerable Sheaths).
  • Provide training on products, procedures, and applications to Abbott staff when required
  • Contribute to Clinical, Training and Education and Sales Organizations as a speaker/trainer, developer of training materials and/or Technical Memos on new technologies (including competitive products).
  • Maintain expert status and continuing clinical and technical proficiency in EP mapping, ablation, diagnostic and ICE technologies. Attend scientific symposia, congresses, or other meetings for continuing education and to support product displays.
  • inventory consignment counts and inventory management.
  • Role model Abbott values and ensure all Regional activities maintain a positive customer perception of the Abbott brand
  • Be flexible with travel within Canada for case support, training and meetings (both regional and national)
  • In case the employee is being made aware of an event of complaint in relation to a product distributed by Abbott, said employee shall report this in compliance with the SOP 87600 on Product Experience Reports through EPIQ tracking system
Driver's License and willingness to travel up to 40% of the time in the assigned territory.

French an asset

  • draw and interpret graphs; Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
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