Customer Care

2 weeks ago

Mississauga, Ontario, Canada Alectra Utilities Full time
The Opportunity

Job Posting Number:



Position:
**Specialist, CC&B Applications

Location:

Mississauga (Derry Rd) (Hybrid: Remote/In-office)**Reports to:
Manager, Customer Systems

Business Unit:

Information Technology

Division:

Enterprise Systems

Hours per Week:

35

Rate of Pay:

Number of Openings:

1

Union:

No

Open:

April 9, 2024

Close:

April 23, 2024

_Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / In-office work based on operational requirements._

Position Purpose:


Under the direction of the Manager Customer Systems the Specialist, CC&B Applications performs advanced Oracle Customer Care & Billing (CC&B) solution design including development, planning, coordination, analysis, troubleshooting, testing and implementation of a wide variety of Information Systems to meet business requirements as relates to Oracle CC&B and related meter-to-cash processes.

The Specialist, CC&B Applications proactively investigates, understands, and articulates business issues, processes, and industry opportunities to recommend IT solutions that can be applied.

The Specialist, CC&B Application analyzes user requirements to design and implement process and system solutions for CIS systems and technologies.

***
Key Responsibilities/Accountabilities

  • Analyzes existing business processes and design; recommends improvements and participates in design of new systems for solution architecture.
  • Leads business requirements and/or refines complex business processes using the CIS system in consultation with endusers, clients, or senior management; develops templates to document requirements and specifications.
  • Lead design, development and implementation of new business processes and new regulatory changes/regulations.
  • Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
  • Leads the research and recommends emerging functional processes, enhancements, and technologies.
  • Develops business and systems processes using case scenarios, workflow diagrams, and data models to identify strategies, risks, and options to meet stakeholder needs
  • Designs, develops, and oversees implementation of endtoend integrated solutions and enhancements.
  • Manages and creates the development and documentation of business requirements, functional specifications, business scope and design in coordination with business user and vendor
  • Review and analyze the effectiveness and efficiency of existing productionized systems and develop strategies for improving or further leveraging these systems
  • Documents new and existing business processes for implementation, in collaboration with users
  • Validates new and existing system design projects and outsourcing plans comply with standards and architectural plans
  • Manages, develops, executes, and documents test plans to check process and system performance
  • Leads the planning and coordination of system implementations with release managers
  • Designs and implements redundant systems, policies, and procedures for disaster recovery and data archiving to protect integrity of data assets
  • Creates process models, specifications, diagrams, and charts to direct vendors and project team
  • Coordinates database access and performance issues in collaboration with vendors and end users
  • Develops and executes change management plans and procedures
  • Develops, documents, and communicates operating processes for system and software management using best practices
  • Develops documentation of business and user needs, and system requirement specifications
  • Coordinates the testing and implementation of new business processes as per implementation plans
  • Prepares training manuals and presentations for endusers
  • Provides technical expertise in the planning, design and implementation of projects and key initiatives
  • Identifies opportunities to streamline or automate processes to continuously improve service delivery
  • Ensures compliance to Legislative, Regulatory and Health & Safety policies, procedures and standards
  • Stays current with leading trends within Oracle CC&B by participating in Oracle user groups, conferences and offered training
  • Supports Oracle CC&B version upgrades and new immersing technologies
  • Performs other duties as assigned

Education & Specialized Knowledge

  • College diploma or university degree in computer science, information systems, engineering, business administration or finance
  • Strong understanding of database structures, theories, principles, and practices for CC&B Application.
  • Proficiency with SQL(Structured Query Language)
  • Understanding of utility industry business processes and practices
  • Must hold an

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