Part-time Customer Care Specialist
2 weeks ago
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare.
We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada.
But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions.Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.
Reporting to the Supervisor of National Customer Care, the Customer Care Specialist provides courteous, quality service to retail pharmacies located throughout Canada.
You will be responsible for building rapport and assisting customers with their product orders, answering questions and providing prompt resolution to any potential concerns, while ensuring our customers have a positive experience with McKesson Canada.
Responsibilities:
- High level of phone confidence & professionalism in all modes of communication with internal or external customers
- Accurately handle complex customer service requests as the initial point of contact, utilizing multiple administrative systems within the defined service standards
- Analytical and problemsolving skills assuming responsibility and taking ownership until resolution achieved.
- Organizational/prioritization skills to be able to work in a multitasking environment.
- Ability to manage multiple levels from low to high priority tasks ensuring all deadlines is met.
- Learning style that can adapt quickly to meet the needs of the business.
- Commitment to achieve high levels of service excellence and ability to work independently or within a team.
- Ability to embrace continuous learning and customer service expectations in an environment that is constantly changing.
- Experience with Word, Excel, Salesforce CRM and IBM's AS/400 is an asset along with keyboarding skills.
- Ability to diagnose and resolve technical issues with operating systems, Internet browsers, and our customer internetbased system.
Minimum Requirements:
- Typically requires 3+ years of related experience.
Additional Skills:
- Customer service experience in a contact centre is an asset
- Retail pharmacy or Pharmaceutical service experience an asset
- Experience with Live Chat or SMS channel support an asset
- Customercentred and empathetic approach with every interaction (online, on phone, in chat)
- Experience with Word, Excel, Salesforce CRM and IBM's AS/400 is an asset along with keyboarding skills
- Independent decisionmaking skills
- Able to work in a multitasking environment to meet set deadlines
- Strong conflict resolution skills
- Commitment to achieve high levels of service excellence and ability to work independently or within a team
- Organizational/prioritization skills to be able to work in a multitasking environment
- Availability to cover hours of operation
Additional Information
- Customer Care operational hours are:
- Sunday 12:00-8:00 pm; Monday to Friday 8:30 am
- 10 pm, Occasional or weekend rotation may be required.
- Full-Time position with rotational start times within our hours of operation flexibility required to work shifts within the hours of operation
Hybrid
- In office required minimum one a month.
-
Customer Care Specialist
2 weeks ago
Mississauga, Ontario, Canada Hoya Vision Care Full timeJoin The Hoya Vision Care Canada TeamFor over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.We are currently hiring a Customer Care Specialist - Winnipeg...
-
Customer Care Specialist
6 days ago
Mississauga, Ontario, Canada Kuehne Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga, Ontario site, is looking for a new Customer Care Specialist to join our team. Your Role As the Customer Care Specialist, you are responsible for ensuring that our customers have a positive experience each time they...
-
Mandarin Customer Care Specialist
2 weeks ago
Mississauga, Ontario, Canada Hoya Vision Care Full timeShift: 12:00PM - 8:30PMSUMMARYThis position is responsible for handling external and internal customer inquiries and concerns with the highest degree of patience, courtesy, and professionalism.Positive intention and positive language are used to communicate effectively with our broad range of customers.JOB RESPONSIBILITIES Receive and handle incoming...
-
Parts Specialist
2 weeks ago
Mississauga, Ontario, Canada Strongco Full timeProvince: OntarioBranch: MississaugaEmployment Type: Full TimeNumber of Positions:2SUMMARYThe Parts Specialist is responsible for assisting Technicians with parts ordering, order entry and procurement, order tracking and Customer Service for all warranty and returns-related inquiries.DUTIES AND RESPONSIBILITIES Prompt and accurate processing of parts orders;...
-
Patient Care Specialist
2 weeks ago
Mississauga, Ontario, Canada Specialty Health Network Full timeReferred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague. At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers...
-
Patient Care Specialist
2 weeks ago
Mississauga, Ontario, Canada Specialty Health Network Inc. Full timeLocation:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...
-
Patient Care Specialist
2 weeks ago
Mississauga, Ontario, Canada Shoppers Drug Mart Pharmaprix Full timeLocation:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...
-
Patient Care Specialist
2 weeks ago
Mississauga, Ontario, Canada Specialty Health Network Inc. Full timeLocation:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...
-
Patient Care Specialist
2 weeks ago
Mississauga, Ontario, Canada Shoppers Drug Mart Pharmaprix Full timeLocation:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...
-
Customs Specialist
2 weeks ago
Mississauga, Ontario, Canada Prestige World Full timeCompany Description Prestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to growRole DescriptionThis is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing...
-
Customer Care Specialists à Remote
2 weeks ago
Mississauga, Ontario, Canada Maple Leaf Foods Full timeAsset Reliability Specialist - Rotational Role Maple Leaf Foods is advancing this collective vision by being guided by core Leadership Values and is the world's first major carbon neutral food company As an organization we are also committed to advancing diversity, inclusion and belonging by building, investing in, and recognizing teams of remarkable people...
-
Customer Service Specialist
2 weeks ago
Mississauga, Ontario, Canada Dr. Oetker Cameo Full timeCustomer Service Specialist Mississauga | Full Time | Permanent Since our beginnings at Dr. Oetker, we have been breaking new ground. With pizza, cake, and desserts, as well as digital platforms and services – quality and an innovative spirit set us apart. What awaits you? It's up to you At. Dr. Oetker, you can actively shape the future – both...
-
Customer Service Specialist
2 weeks ago
Mississauga, Ontario, Canada Dr. Oetker Full timeCustomer Service SpecialistMississauga | Full Time | PermanentSince our beginnings at Dr. Oetker, we have been breaking new ground. With pizza, cake, and desserts, as well as digital platforms and services - quality and an innovative spirit set us apart.What awaits you? It's up to you At. Dr. Oetker, you can actively shape the future - both yours and ours....
-
Customer Care
2 weeks ago
Mississauga, Ontario, Canada Alectra Utilities Full timeThe OpportunityJob Posting Number: Position:**Specialist, CC&B ApplicationsLocation:Mississauga (Derry Rd) (Hybrid: Remote/In-office)**Reports to:Manager, Customer SystemsBusiness Unit:Information TechnologyDivision:Enterprise SystemsHours per Week:35Rate of Pay:Number of Openings:1Union:NoOpen:April 9, 2024Close:April 23, 2024_Alectra is committed to...
-
Customs Specialist
2 weeks ago
Mississauga, Ontario, Canada XPO Full timeSolutions driven success.XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results...
-
Customer Service Specialist
2 weeks ago
Mississauga, Ontario, Canada Dr. Oetker Full timeCustomer Service Specialist Mississauga | Full Time | Permanent Since our beginnings at Dr. Oetker, we have been breaking new ground. With pizza, cake, and desserts, as well as digital platforms and services - quality and an innovative spirit set us apart. What awaits you? It's up to you At. Dr. Oetker, you can actively shape the future - both yours and...
-
Patient Care Specialist
2 weeks ago
Mississauga, Ontario, Canada Specialty Health Network Inc. Full timeLocation:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...
-
Customer Care Specialists à Remote
2 weeks ago
Mississauga, Ontario, Canada Abbott Laboratories Full timeABOUT ABBOTT Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. WORKING AT ABBOTT At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Career...
-
Bilingual Patient Care Specialist
2 weeks ago
Mississauga, Ontario, Canada Specialty Health Network Inc. Full timeLocation:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...
-
Customer Service Specialist
2 weeks ago
Mississauga, Ontario, Canada Groupe Touchette Inc. Full timeAre you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule in a hybrid formula?Welcome to Groupe Touchette We are the largest Canadian-owned tire distributor and have been for over 40 yearsIf the automotive industry is a passion for you, you are...
