![Specialty Health Network Inc.](https://media.trabajo.org/img/noimg.jpg)
Bilingual Patient Care Specialist
1 week ago
Location:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7
At Shoppers Drug Mart, we're innovating health and wellness in Canada.
From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work.
We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?
Bilingual Patient Care Specialist
Why work at Specialty Health Network?
Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit.
Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada - making your career opportunities within our larger organization - endless
Basic Function
Reporting to the Program Manager of Specialty Programs, the Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program.
The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service.
This colleague is action oriented, tactful and empathetic, ensuring the patient has a positive experience with Specialty Health Network through their treatment journey.
Nature and Scope
The Patient Care Specialist is the first line of contact for patients, caregivers, physicians, clinics, consumers, medical professionals and pharmacies.
The superior end to end support provided by this team will enhance the patient and physician experience of the Support Program and drive positive patient outcomes.
Attention to customer key performance indicators identified for the program is fundamental to this role.What you will do
- Single point of contact for patients enrolled in the support program and prescribing physician, if applicable
- Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required
- Informs the patient about all program offerings for example case management support, reimbursement support, prescription coordination and ongoing compliance
- Understands the molecule(s) in full detail
- Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas
- Acts as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
- Administers financial means tests and manages all aspects of financial assistance within the program as applicable
- Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy
- Works collaboratively with Program Management, other Patient Care Specialists, and Nurse Case Manager to address patients concerns or needs and escalations interrupting the patient journey
- Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
What you will need
- Bilingual (English and French; verbal and written) required
- Minimum 2year call center experience, healthcare or insurance experience an asset
- Postsecondary education an asset
- A team player with the desire to provide superior customer care experiences
- Experience with private and public drug reimbursement plan
- Excellent communication skills, verbal and written
- Strong computer skills in a Windows environment using MS Office (Excel, Word)
- Working experience with Pure Connect
- Genesys is an asset
- Working experience with Salesforce is an asset
- Flexible to work rotating shifts, Monday
- Friday 8am 8pm EST
- Occasional overtime may be required
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You'll Succeed:
At Shoppe
-
Patient Care Specialist
1 week ago
Mississauga, Ontario, Canada Shoppers Drug Mart Pharmaprix Full timeLocation:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...
-
Patient Care Specialist
1 week ago
Mississauga, Ontario, Canada Specialty Health Network Inc. Full timeLocation:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...
-
Patient Care Specialist
1 week ago
Mississauga, Ontario, Canada Shoppers Drug Mart Pharmaprix Full timeLocation:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...
-
Bilingual Patient Care Specialist
1 week ago
Mississauga, Ontario, Canada Shoppers Drug Mart Full timeDescription Les candidats recommandés ne doivent pas postuler directement pour ce poste. Toutes les recommandations de candidats doivent d'abord être soumises dans Workday par un(e) collègue de Loblaw actuel(le). Soyez responsable des propriétaires de nos magasins locaux et trouvez différentes façons de les soutenir dans le cadre de votre...
-
Bilingual Patient Care Specialist
1 week ago
Mississauga, Ontario, Canada Pharmaprix Full timeDescription Les candidats recommandés ne doivent pas postuler directement pour ce poste. Toutes les recommandations de candidats doivent d'abord être soumises dans Workday par un(e) collègue de Loblaw actuel(le). Soyez responsable des propriétaires de nos magasins locaux et trouvez différentes façons de les soutenir dans le cadre de votre...
-
Patient Care Specialist
1 week ago
Mississauga, Ontario, Canada Specialty Health Network Full timeReferred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague. At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers...
-
Patient Care Specialist
1 week ago
Mississauga, Ontario, Canada Specialty Health Network Inc. Full timeLocation:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...
-
Patient Care Specialist
1 week ago
Mississauga, Ontario, Canada Specialty Health Network Inc. Full timeLocation:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...
-
Bilingual Patient Services Specialist
1 week ago
Mississauga, Ontario, Canada McKesson Canada Full timeMcKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care...
-
Bilingual Patient Care Specialist
1 week ago
Mississauga, Ontario, Canada Specialty Health Network Inc. Full time**Location**:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...
-
Bilingual Patient Services Specialist
1 week ago
Mississauga, Ontario, Canada McKesson Canada Full timeMcKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care...
-
Bilingual Patient Services Specialist
1 week ago
Mississauga, Ontario, Canada McKesson Full timeMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...
-
Bilingual Patient Services Specialist
1 week ago
Mississauga, Ontario, Canada McKesson Canada Full timeMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...
-
Bilingual Customer Service Specialist
1 week ago
Mississauga, Ontario, Canada Bayshore HealthCare Full timeThe PSS Bilingual Customer Service Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and occasionally outbound calls. They will be a caring and results oriented individual who is able to interact with potential and existing clients, families, and prescribers, as it relates to PSS programs and Services. They...
-
Patient Care Aide
1 week ago
Mississauga, Ontario, Canada FL home care franchise Canada inc Full timeEducation: Expérience:Education: Secondary (high) school graduation certificateTasks: Supply and empty bed pans Take patients' blood pressure, temperature and pulse Serve meal trays and feed patients Weigh, lift, turn and position patients Deliver messages, reports, requisitions and specimens between departments Make beds and maintain patients' rooms...
-
Mississauga, Ontario, Canada Bayshore HealthCare Full timeAbout the Role:Under the supervision of the Associate Program Manager, the Reimbursement/Client Care Specialist (CCS) will play an essential role in supporting patients living with a respiratory disease to improve both their health outcomes and quality of life. CCS will provide drug coverage support to physicians and patients, follow up on submissions...
-
Quality and Risk Specialist
1 week ago
Mississauga, Ontario, Canada Home and Community Care Support Services Full time_CARE AND BE CARED FOR - THIS IS YOUR HOME_Do you have Quality and Risk Management experience and enjoy the challenge of supporting organizational quality, safety and risk management? Do you have strong analytical and problem solving skills with a spirit of continuous improvement? Are you passionate about exceptional health care and driven by a desire to...
-
Patient Care Assistant
1 week ago
Mississauga, Ontario, Canada Trillium Health Partners Full timeJob Description:CUPE JOB POSTINGPosition:Patient Care Assistant - RCC ***File #: Status: Permanent Full - TimeRole Level:CUPEPCE - $ $29.837 per hourDepartment:Primary Care, Rehab, CCC, RCC and Seniors' ServicesSite:Humber Reactivation Care Centre (RCC), 200 Church Street (401 & Jane)Hours of Work/Shifts: Days, Evening (8 hours)Posted:August 24, 2023Internal...
-
Specialist(e) Service Client
1 week ago
Mississauga, Ontario, Canada McKesson's Corporate Full timeWe may use Google Analytics to measure how you interact with our website in order to improve the user experience. Twitter We may use other tracking technologies to collect and store personal information about your visit to our website. Server Logs – used to track the website traffic (i.e. number of website visitors, number of visitor per page, IP address,...
-
Patient Care Assistant
1 week ago
Mississauga, Ontario, Canada Trillium Health Partners Full timeJob Description:CUPE JOB POSTINGPosition:Patient Care AssistantDept:Patient Support ServicesPosting ID:Role Level: CUPEPEC - $ $29.837 per hourStatus:Permanent Full Time# of Vacancies: 1Hours of Work/Shifts:Monday - Friday (including Weekend) / Site:Mississauga HospitalPosted:May 14, 2024Internal Deadline:May 21, 2024Trillium Health Partners (THP) is one of...