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Customer Engagement and Trade Specialist

3 months ago

Montreal, Quebec, Canada Novartis Farmacéutica Full time
Customer Engagement and Trade Specialist

Job ID REQ

Canada

Summary

Location: Montreal/Toronto - #LI-HybridAbout the role:We are looking for experienced and passionate professionals to help us achieve our ambitious mission to reimagine medicine to establish Radioligand Therapy (RLT) as an essential pillar in cancer care.As Customer Engagement and Trade Specialist, RLT, you will be responsible for managing the end-to-end order journey for the RLT franchise products and providing tactical and analytical support to the business.The role reports directly into the Manager Customer Engagement and SCM, RLT and will work closely with the RLT team and with Novartis Pharma Customer Experience, accounting, and finance teams.

About the Role

Key responsibilities:

  • Responsible for order management and coordination of customer activities (for regular commercial and Patient Support Program orders + clinical orders) in local Customer Relationship Management (CRM) systems (ROME, SAP), full order to cash cycle.
  • Customer onboarding and support, new customers and products set up, implement master data management (MDM) strategy in alignment with global teams with key focus on MDM tools.
  • Process optimization, data analysis & ad-hoc projects focusing on client relationship management, orders performance; order tracking, monitoring, and rescheduling due to various business reasons.
  • Key point of contact for external and internal customers to ensure timely and safe deliveries of medications to customers and patients.
  • Effectively manages and resolves distribution issues, inquiries from customers (product specific, including non-medical information requests e.g. POD)
  • Responsible for month-end distribution activities (revenue recognition impact at month-end).
  • Monitoring of inventory of doses at the plant to ensure adequate coordination and scheduling of orders for patients.
  • Collaborate as necessary with cross-functional team.
  • Other duties as assigned.

What you will bring to the role:

  • Bachelor's degree, commerce, supply chain or related with a min of 5-7 years of experience in the pharmaceutical industry (preferred).
  • Strong interpersonal, organization and communication skills.
  • Strong computer skills (Microsoft Office suite) and solid SAP knowledge (SD, MM).
  • Independent, fast learner, adept to managing change.
  • Ability to multitask, high attention to detail and deals well with high pressure/time sensitive requests and competing priorities.
  • Teamwork attitude and willingness to learn new things.
  • Bilingual EN and FR, oral and written.
  • Experience in the Pharmaceutical industry

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:

Division International

Business Unit Pharmaceuticals

Location Canada

Site Montreal

Company / Legal Entity CA04 (FCRS = CA004) NOVARTIS PHARMA CANADA INC.

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