Dispatcher, Fire

2 weeks ago

Ottawa, Ontario, Canada City of Ottawa Full time
Requisition ID: 7136

Emergency & Protective Services Department

Ottawa Fire Services

Community Standards & Communications Branch

Employment Type:
Part-time Permanent positions

Work Hours:
rotating shifts - 10 hour day shifts, 14 hour night shifts

Affiliation:

OPFFA

Salary Information:
$ $49.867 per hour (2023 rates of pay)

Location:
Fire Services, Communications, 1423 Randall Avenue

Note:
This posting will be used to create an eligibility list up to 1.5 years

City:
Ottawa, ON

Job Category:
Ottawa Fire Services

Application Close: 21/03/2023

JOB SUMMARY:


Under the direction of a Communications Supervisor, the Dispatcher is responsible for receiving emergency calls from the public and other agencies; quickly analyzing information received from the caller and dispatching the required emergency vehicles; efficiently operating console equipment, including telephone, radio, and computer aided dispatch; following established procedures in making calm, sound decision as required in an emergency services environment.

The dispatcher has a good working knowledge of available resources to support emergency scene operations.

EDUCATION AND EXPERIENCE:

Ontario Secondary School Diploma (grade 12) or recognized equivalency.

A minimum of four years in a customer service field, face-to-face or telephone.

Previous Fire Service experience, and, in particular, previous experience within an Emergency Communications Centre will be considered an asset.

CERTIFICATIONS AND LICENCES
Valid Ontario unrestricted G class driver's licence (or provincial equivalent) with no more than 6 demerit points accumulated
Current Red Cross Standard First Aid/CPR or AED certificates

KNOWLEDGE:

  • Working knowledge of applicable occupational health and safety legislation;
  • General knowledge of corporate/departmental policies and procedures related to health and safety;
  • Accurate keyboarding/typing skills of a minimum of 35 wpm with 90% accuracy;
  • Experience with Microsoft Office and Microsoft Windows operating system.

COMPETENCIES, SKILLS AND ABILITIES:

  • Deal with constant emergency, high stress situations over the telephone;
  • Communicate effectively and professionally both orally and in writing;
  • Make sound, independent decisions and exercise discretion in decision making, during emergency, distress, difficult or stressful situations and be accountable for such decisions;
  • Ability to multitask;
  • Easily understands speaking voice on radio and telephone;
  • Computer terminal operation and use;
  • Ability to interface with data and equipment;
  • Good understanding of emergency equipment and of fire service terminology;
  • A demonstrated ability to work in a team environment;
  • Ability to control stressful situations;
  • Strong knowledge of City streets and general topography;
  • Demonstrated ability in the area of public relations and personal relations;
  • Expertise in language skills related to pronunciation and spelling of street names;
  • Strong data entry, retrieval and keyboard skills.
  • Good judgment, strong interpersonal and communication skills combined with excellent customer service skills;
  • Ability to work in a constant high stress environment;
  • Professional, polite and patient telephone and radio demeanor;
  • Must be able to meet deadlines;
  • Flexibility and adaptability;
  • Ability to prioritize tasks / demands and carry out priorities as identified;
  • Strong service attitude;
  • Ability to work effectively in a team environment within a 24/7shift operation;
  • Punctual, reliable and dependable;

WHAT YOU NEED TO KNOW

  • Must be able to work shifts, weekends and statutory holidays.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at , extension 47411.

  • Overnight Alarm Dispatcher

    2 weeks ago

    Ottawa, Ontario, Canada Convergint Technologies Ltd Full time

    Convergint is looking for a full time, enthusiastic, results driven and forward thinking Monitoring Dispatcher, to join our amazing culture at our Ottawa location. In this role, the Monitoring Dispatcher will be responsible for providing professional quality customer service while verifying and/or notifying customers and potentially dispatching the...

  • Delivery Driver

    2 weeks ago

    Ottawa, Ontario, Canada Fire & Flower Full time

    About Us:Fire & Flower is a leading, technology-powered, adult-use cannabis retailer with more than 90 corporate-owned stores in its network. The Company leverages its wholly owned technology development subsidiary, Hifyre Inc., to continually advance its proprietary retail operations model.TitleDriver, Firebird Delivery ExpressReports ToFleet Manager,...

  • Dispatcher (Temporary 12 Months)

    2 weeks ago

    Ottawa, Ontario, Canada Hydro Ottawa Full time

    Without you, we'd be in the dark.You enjoy working outside with your hands, on a team that collaborates to get things done. You love the changing and challenging problem-solving work of a Dispatcher. Through your education and recent experience, you've developed the insight to see how a job will unfold and the best way to safely get it done.You're the kind...

  • Part-time Alarm Operator

    2 weeks ago

    Ottawa, Ontario, Canada Convergint Full time

    Convergint is looking for a part-time, enthusiastic, results driven and forward-thinking Alarm Operator/Monitoring Dispatcher, to join our amazing culture at our Ottawa location. In this role, the Alarm Operator/ Monitoring Dispatcher will be responsible for providing professional quality customer service while verifying and/or notifying customers and...

  • Diesel Rail Controller

    2 weeks ago

    Ottawa, Ontario, Canada City of Ottawa Full time

    Requisition ID: 6797Department: Transit Services Dept.Service: Transit Srvc Delivery & Rail Ops ServiceBranch: Transit Ops Control Centre (TOCC) BranchEmployment Type: up to 5 Full-time Temporary - Up to 1 yearWork Hours: 40.00 /hours per weekAffiliation: CUPE 5500Salary Information: $ per hour (2023 rates of pay)Location: Transit Service, 1500...

  • Apprentice - System Operator

    2 weeks ago

    Ottawa, Ontario, Canada The MEARIE Group Full time

    Apprentice - System OperatorWithout you, we'd be in the dark.You enjoy working outside with your hands, on a team that collaborates to get things done. You love the changing and challenging problem-solving work of an Apprentice System Operator. Through your education and recent experience, you've developed the insight to see how a job will unfold and the...

  • Security Console Operator

    4 weeks ago

    Ottawa, Ontario, Canada Paladin Security Full time

    Site: World Exchange PlazaStatus: Full-Time Hours: Continental Rotation / Pay Rate: $18.50/hourFull-Time - Continental Rotation / Please see example below:)Week DaysWeek DaysWeek DaysWeek DaysNote: The schedule remains the same month-to-monthOur Operators utilize phone, two-way radio, and email communications to liaise with internal and external stakeholders...

  • Security Operator

    2 months ago

    Ottawa, Ontario, Canada Paladin Security Full time

    Site: World Exchange PlazaStatus: Full-Time Hours: Continental Rotation / Pay Rate: $18.50/hourFull-Time - Continental Rotation / Please see example below:)Week DaysWeek DaysWeek DaysWeek DaysNote: The schedule remains the same month-to-monthOur Operators utilize phone, two-way radio, and email communications to liaise with internal and external...

  • Security Console Operator

    4 weeks ago

    Ottawa, Ontario, Canada Paladin Security Full time

    Site: World Exchange PlazaStatus: Full-Time (Temporary)Hours: Continental Rotation / Pay Rate: $19.05/hourFull-Time - Continental Rotation / Please see example below:)Week DaysWeek DaysWeek DaysWeek DaysNote: The schedule remains the same month-to-monthThis temporary assignment starts July 15, 2024, and ends September 03, 2025.At the end of your temporary...

  • Security Console Operator

    2 weeks ago

    Ottawa, Ontario, Canada Paladin Security Full time

    Site: World Exchange PlazaStatus: Full-Time (Temporary)Hours: Continental Rotation / Pay Rate: $19.05/hourFull-Time - Continental Rotation / Please see example below:)Week DaysWeek DaysWeek DaysWeek DaysNote: The schedule remains the same month-to-monthThis temporary assignment starts July 15, 2024, and ends September 03, 2025.At the end of your temporary...

  • Security Console Operator

    2 weeks ago

    Ottawa, Ontario, Canada Paladin Security Full time

    Overview Paladin Security: Making the World a Safer and Friendlier Place Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job...

  • Security Console Operator

    4 weeks ago

    Ottawa, Ontario, Canada Paladin Security Full time

    Site: World Exchange PlazaStatus: Full-Time (Temporary)Hours: Continental Rotation / Pay Rate: $19.05/hourFull-Time - Continental Rotation / Please see example below:)Week DaysWeek DaysWeek DaysWeek DaysNote: The schedule remains the same month-to-monthThis temporary assignment starts July 15, 2024, and ends September 03, 2025.At the end of your temporary...

  • Project Manager

    1 month ago

    Ottawa, Ontario, Canada Paul Davis Ottawa Full time

    REPORTS TO: General ManagerLOCATION: Ottawa, ON, CanadaThe Project Manager is defined as being the person who handles all jobs assigned, from start to completion. As a Project Manager, you will be required to oversee each project by monitoring the performance of multiple teams engaged in the project delivery, ensuring the project is completed within a...

  • Project Manager

    4 weeks ago

    Ottawa, Ontario, Canada Paul Davis Ottawa Full time

    REPORTS TO: General ManagerLOCATION: Ottawa, ON, CanadaThe Project Manager is defined as being the person who handles all jobs assigned, from start to completion. As a Project Manager, you will be required to oversee each project by monitoring the performance of multiple teams engaged in the project delivery, ensuring the project is completed within a...

  • Signaling Communication Electrical Technician

    2 weeks ago

    Ottawa, Ontario, Canada AtkinsRéalis Full time

    Signaling Communication Electrical Technician (Contractual)Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.The Infrastructure Technician is responsible for the Trillium Infrastructure and Sub-system. Technicians carrying out comprehensive preventative and...

  • Office Administrator/receptionist

    3 weeks ago

    Ottawa, Canada Fire-Alert Full time

    Fire-Alert can promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow. We are the fastest growing franchise in fire protection and we're looking for great people to join our team. Fire-Alert is seeking an Administrative Assistant/ Receptionist with knowledge in Simply Accounting/Quickbooks to perform...

  • Dispatcher

    3 weeks ago

    Ottawa, Canada The Ottawa Hospital Full time

    **About The Ottawa Hospital**: - Inspired by research and driven by compassion!The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.- From the compassion of our people to the relentless...

  • Overnight Alarm Dispatcher

    3 weeks ago

    Ottawa, Canada Convergint Technologies Ltd Full time

    -Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Monitoring Dispatcher, to join our amazing culture at our Ottawa location. In this role, the Monitoring Dispatcher will be responsible for providing professional quality customer service while verifying and/or notifying customers and potentially dispatching the...

  • Dispatcher (Temporary 12 Months)

    2 months ago

    Ottawa, Canada Hydro Ottawa Full time

    Without you, we’d be in the dark. You enjoy working outside with your hands, on a team that collaborates to get things done. You love the changing and challenging problem-solving work of a Dispatcher. Through your education and recent experience, you’ve developed the insight to see how a job will unfold and the best way to safely get it done. You’re...

  • Fire Service Supervisor

    4 weeks ago

    Ottawa, Canada Johnson Controls International Full time

    **Build your best future with the Johnson Controls team** As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...

  • Fire Service Supervisor

    3 weeks ago

    Ottawa, Canada Johnson Controls Full time

    **Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • 911 Emergency Dispatch Technical Lead

    4 weeks ago

    Ottawa, Canada Versaterm Full time

    **The Company** Versaterm Public Safety is a vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire, and EMS agencies across North America and the Caribbean and we are changing the relationship between public safety agencies and their software providers....

  • 911 Emergency Dispatch Technical Lead

    3 weeks ago

    Ottawa, Canada Versaterm Full time

    **The Company** Versaterm Public Safety is a vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire, and EMS agencies across North America and the Caribbean and we are changing the relationship between public safety agencies and their software providers....

  • Fire Service Supervisor

    1 month ago

    Ottawa, Canada Johnson Controls Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Fire Service Supervisor

    4 weeks ago

    Ottawa, Canada Johnson Controls Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Fire Service Supervisor

    1 month ago

    Ottawa, Canada Johnson Controls International Full time

    Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Fire Service Supervisor

    1 month ago

    Ottawa, Canada Johnson Controls International Full time

    Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Fire Service Supervisor

    4 weeks ago

    Ottawa, Canada Johnson Controls International Full time

    Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Fire Service Supervisor

    4 weeks ago

    Ottawa, Canada Johnson Controls International Full time

    Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Fire Service Supervisor

    4 weeks ago

    Ottawa, Canada Johnson Controls International Full time

    Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Security Dispatch I

    3 weeks ago

    Ottawa, Canada The Cadillac Fairview Corporation Limited Full time

    **_Role Impact:_** To provide dispatch communication to Security Guards to incidents, requests for assistance, emergencies, etc., and log details of radio transmission, telephone calls and verbal instructions, and to direct back-up support as necessary **_What you will deliver:_** - Dispatch Security Guards to incidents, requests for assistance,...

  • Customer Service Coordinator

    1 month ago

    Ottawa, Canada Classic Fire + Life Safety Full time

    Company Description Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals....

  • Customer Service Coordinator

    1 week ago

    Ottawa, Canada Classic Fire + Life Safety Full time

    Company Description Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals....

  • Computer Aided Dispatch

    1 week ago

    Ottawa, Canada Versaterm Full time

    **The Company** Versaterm Public Safety is a vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire, and EMS agencies across North America and the Caribbean and we are changing the relationship between public safety agencies and their software providers....

  • Fire Service Supervisor

    1 month ago

    Ottawa, Canada Johnson Controls International Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...