Security Console Operator

7 days ago

Ottawa, Ontario, Canada Paladin Security Full time

Overview

Paladin Security: Making the World a Safer and Friendlier Place Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

Job Skills / Requirements

Site: World Exchange Plaza

Status: Full-Time (Temporary)

Hours: ContinentalRotation /

Pay Rate: $19.05/hour

Full-Time - Continental Rotation / Please see example below:)

Week Days Week Days Week Days Week Days Note: The schedule remains the same month-to-month This temporary assignment starts July 15, 2024, and ends September 03, 2025.

At the end of your temporary assignment, Paladin may, in its sole discretion, based on its assessment of your suitability, its business needs, and/or any other reason, decide to either: extend your temporary assignment on the same or different terms; or return you to your current position of the same status and pay rate prior to taking up the temporary assignment Our Operators utilize phone, two-way radio, and email communications to liaise with internal and external stakeholders regarding alarm and occurrence response, Mobile safety, scheduling, coordinating requests, emergency situations on a shift-to-shift basis for the Mobile Division in the Lower Mainland. Applicants must be willing to work weekend shifts, including 12-hour overnight shifts.

Responsibilities:

- Dispatching alarm and occurrence responses
- Coordinating scheduling changes, book-offs, etc.
- Documenting all information into comprehensive reports
- Escalating situations to stakeholders as required
- Ensures necessary procedures are followed in the event of emergencies such as bomb threats, fires, and break and enters etc.
- Liaise with local emergency services and client personnel
- Provides briefings to management, supervisors and staff as required
- Other duties as assigned

REQUIREMENTS:

Expierence in Control room with CCTV & Access Card System Must be in possession of a Valid Security License for the province of Ontario Must have a Valid (WSIB Approved) First Aid Certificate Level C Ability to provide minimum proof of 2 COVID-19 Vaccinations upon hiring Available to work Continental Rotation / Functional ability with the Windows operating system and Windows Office software such as Excel and Word Familiarity with Tracktik is considered an asset Superior customer service and professionalism Above average English communication skills, both verbal and written Ability to function independently and multi-task effectively in a dynamic environment High School Diploma or equivalent Previous Operations Centre or Mobile Driver experience would be considered an asset

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