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Project Manager

1 month ago

Ottawa, Ontario, Canada Paul Davis Ottawa Full time
REPORTS TO: General Manager
LOCATION: Ottawa, ON, Canada

The Project Manager is defined as being the person who handles all jobs assigned, from start to completion. As a Project Manager, you will be required to oversee each project by monitoring the performance of multiple teams engaged in the project delivery, ensuring the project is completed within a pre-established life cycle. Your job is to make sure we deliver what we commit to the customer.


Why Join the Paul Davis Team?


Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm, and other disasters. The Paul Davis Network is made up of more than 380 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives.

The promise of our Brand to always deliver truth is what we stake our reputation on and what those who engage with our company can and should expect from us. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission, and Values to be more than just a service provider our company roles are pivotal to the success of the franchise.

Scope of Daily Work
The ideal candidate will possess a strong operations background, with the ability to handle multiple projects whilst maintaining quality and professionalism. The below accountabilities are a chronological list of a job from beginning to end.
  • Intake Assigns Project Manager (PM) to an incoming job.
  • PM attends job site, scopes the magnitude of the loss, delivering findings to mitigation and estimating who will partner to identify the work to be done to return the property back to its pre-loss condition. This will include photos, necessary measurements, and any important information from the customer. PM will upload Preliminary Report, transfer photos to Xactanalysis from RMS.
  • PM requests Mitigation team for emergency work to begin after work authorization has been collected from Customer.
  • Order ICC/Asbestos samples taken as needed.
  • Dispatch necessary sub-trades for work quotes (Flooring vendor, Electricians, Plumbers, Specialty Trades).
  • Schedule follow up meeting with the Customer.
  • Take post demo photos, finalize scope of emergency, and rebuild scope.
  • Walk Customer through what is included in the scope.
  • Set expectations with the insured on the next steps.
  • PM begins to prepare Budget to complete job.
  • PM sends job to Estimating Department, who will be responsible for creating an estimate from the scope document that includes line items and prices for each element identified as work that needs to be performed.
  • Ensure all post demo photos are uploaded to appropriate file storage systems.
  • Psychometric readings completed if necessary.
  • Emergency functions completed.
  • Confirm Quotes are submitted by sub-trades.
  • Complete any information necessary for rebuild scope.
  • Estimate will be forwarded back to PM after initial estimate has been completed.
  • Review estimate, begin necessary work orders, and prepare the finalized job budget.
  • Call insured, get rebuild work authorization signed, ensure deductible is paid.
  • Dispatch rebuild work orders to Rebuild Team.
  • Update file continuously with communication from various departments, insurance carriers, customer.
  • Close Job; celebrate with customer.
  • Finalize file by reviewing job costs.
Skills and Knowledge
  • More than 3 years experience in Project Management, within the construction, restoration, and building industry.
  • Ability to manage multiple projects whilst making sure the customer is taken care of.
  • Excellent interpersonal, communication, and team player skills.
  • Ability to handle conflict and think on your feet.
  • Able to make confident decisions and defend as required.
  • Achieve monthly department targets and KPIs.
  • Highly organized with the ability to prioritize urgent concerns.
  • Advanced ability to influence, persuade, and negotiate project resources to achieve desired outcomes.
  • Advanced proficiency in developing and maintaining relationships with project stakeholders.
  • Highly motivated and quality driven.
  • Ability to manage relationships and expectations.
  • Strong understanding of the Ontario Health and Safety Act.
  • Computer proficiency in MS Office applications in particular MS Excel, MS Outlook, along with the ability to quickly learn new applications.
  • Maintain a level of confidentiality.
  • Must maintain a valid drivers license, insurance, and reliable vehicle.
  • Must provide a clear criminal record.
  • Being part of the On-Call Team.
  • All other duties as necessary.
Compensation & Benefits
  • Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities.
  • Monthly cross-training opportunities to advance your career.
  • Paid training through IICRC.
  • Health, dental and vision insurance - 84% paid by the employer / 15% paid by the employee.
  • Bonus program for performance.
  • Referral program - $2050 for hired referrals.
  • Salary range depending on experience.
  • iPhone / Laptop provided.
  • Vehicle Allowance of $500 per month and expensed business mileage.

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