Overnight Alarm Dispatcher

6 months ago

Ottawa, Canada Convergint Technologies Ltd Full time

-Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Monitoring Dispatcher, to join our amazing culture at our Ottawa location. In this role, the Monitoring Dispatcher will be responsible for providing professional quality customer service while verifying and/or notifying customers and potentially dispatching the authorities (Police, Fire, Ambulance, and/or Guard service) promptly upon the receipt of an alarm signal whether via traditional point to point, access control or CCTV. Scope of work includes providing excellent customer and monitoring services to existing customers.
Who You Are**

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Monitoring Dispatcher.

**Who We Are**

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

**What you’ll do with “Our Training and Your Experience”**
- Responds to security alarm signals received via customer’s alarm panels and follows the specific instructions as defined in the customer account or in accordance with the company’s standard operating procedure.
- Answers telephone calls from customers in a fast-paced environment providing information.
- Inputs basic data entry changes as required
- Informs shift Supervisor immediately of any problems.
- Dispatches technicians for service requests as required.
- Maintains a clean work area and reports any equipment problems immediately.
- Ability to multi-task in a fast-paced environment.

**What You’ll Need**
- Customer Focus - Maintaining awareness of and seeking to meet of the needs and wants of the customer
- Excellent communication skills both oral and written in English. French is an asset.
- Must be able to be security cleared to a minimum of Reliability status.
- Must be able to work any assigned shifts as required by the specific position.
- Must be comfortable working alone or with other people.
- Good adaptability - respond effectively to changes in situation or information
- Comfortable and competent in a fast paced multi-task environment.
- Strong attention to detail.
- Good understanding of personal computers and conventional software programs.
- Accurate typing skills.
- Ability to follow specific instructions.
- Understanding and appreciation of the serious nature of security industry
- Asset.
- Must learn or have a basic understanding of alarm panels and components, CCTV and access control systems.
- Maintain a positive attitude, be punctual and have an excellent attendance record.

**Requirements**:

- High School Diploma or Equivalent.
- Minimum one year in an office or MSCC environment.
- Experience in one or more of the following industries preferred: security, electronic, fire alarm & life safety, building automation

**Company Benefits and Perks**

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

- Company Holidays and Paid Time Off
- Immediate comprehensive benefit plan (medical, dental, etc.)
- Employer contribution to RRSP;
- Work environment committed to safety;
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Corporate Social Responsibility Day
- And much more

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available

OTT

  • Alarm Systems Technician

    1 month ago

    Ottawa, Canada Arctic Alarm Full time

    Arctic Alarm is looking for a team-oriented, results-driven Intrusion Alarm Systems Technician to join our team travelling out of Ottawa. This position is responsible for installing, programming, system start-up/check-out, commissioning, and related customer training on assigned Security projects which are typically small to medium projects that are often...

  • Security Dispatcher/scheduler

    5 months ago

    Ottawa, Canada GardaWorld Full time

    **Are you ready to suit up?**: If you are looking for a job where you have significant responsibility, this is the one for you! As a Security Dispatcher/ Scheduler, you will play a key role in communication between agents, customers and supervisors! We provide people with growth opportunities. 30% of our frontline employees are promoted to become part of...

  • Security Dispatcher/scheduler

    5 months ago

    Ottawa, Canada GardaWorld Full time

    **Are you ready to suit up?**: If you are looking for a job where you have significant responsibility, this is the one for you! As a Security Dispatcher/ Scheduler, you will play a key role in communication between agents, customers and supervisors! We provide people with growth opportunities. 30% of our frontline employees are promoted to become part of...

  • Fire Alarm Technician

    5 months ago

    Ottawa, Canada Fire Safety and Protection Full time

    **ABOUT US** Secur Fire Protection, Inc., a Fire Safety and Protection, LLC company, is an integrated building systems service provider providing building automation, fire and life safety systems and services to facilities throughout the Ottawa Carleton Region and surrounding areas. We are seeking a** CFAA Fire Alarm Technician.** **Responsibilities**: -...

  • Security Dispatcher

    1 month ago

    Ottawa, Ontario, Canada University of Ottawa Full time

    Job Title: Dispatcher, Protection ServicesJob Summary:We are seeking a highly skilled and experienced Dispatcher to join our Protection Services team. As a key member of our team, you will be responsible for ensuring the safety and security of our university community and its visitors.Key Responsibilities:Respond to emergency calls and provide safety...

  • Fire Alarm Systems Specialist

    1 month ago

    Ottawa, Ontario, Canada Johnson Controls Full time

    Unlock Your Potential with Johnson ControlsWe are a global leader in smart, healthy, and sustainable buildings, dedicated to reimagining the performance of buildings to serve people, places, and the planet.Key Responsibilities:Troubleshoot and repair installed fire alarm systems, including panel repair, device replacement, and system testing.Organize and...

  • Cfaa Fire Alarm Technician

    1 month ago

    Ottawa, Canada Fire Safety and Protection Full time

    Join Our Team at Fire Safety and Protection LLC (FSP) At FSP, our mission is to protect communities by installing, inspecting, and repairing fire alarm, sprinkler, and safety systems. Our employees are central to this mission, reflecting our commitment to safety and excellence. Be Part of Something Bigger Legacy Brands: You may recognize us locally by the...

  • Fire Alarm Technician Team Lead

    5 months ago

    Ottawa, Canada Fire Safety and Protection Full time

    **ABOUT US** Secur Fire Protection, Inc., a Fire Safety and Protection, LLC company, is an integrated building systems service provider providing building automation, fire and life safety systems and services to facilities throughout the Ottawa Carleton Region and surrounding areas. We are seeking a **CFAA Fire Alarm Technician** Team...

  • Fire Alarm Technician

    3 months ago

    Ottawa, Canada Fire Safety and Protection Full time

    Join Our Team at Fire Safety and Protection LLC (FSP)At FSP, our mission is to protect communities by installing, inspecting, and repairing fire alarm, sprinkler, and safety systems. Our employees are central to this mission, reflecting our commitment to safety and excellence. Be Part of Something BiggerReady to embark on a rewarding career with FSP? Apply...

  • Fire Alarm Technician Apprentice

    5 months ago

    Ottawa, Canada Fire Safety and Protection Full time

    **ABOUT US** Secur Fire Protection, Inc., a Fire Safety and Protection, LLC company, is an integrated building systems service provider providing building automation, fire and life safety systems and services to facilities throughout the Ottawa Carleton Region and surrounding areas. We are seeking a** CFAA Fire Alarm Technician...

  • CFAA Fire Alarm Inspector

    6 months ago

    Ottawa, Canada ACAI Full time

    CFAA Fire Alarm InspectorOttawa, OntarioDe: Johnson Controls un membre enregistré de l'ACAIPublié: 19 mars 2024Expire: 30 juin 2024Unleash your potential with the Johnson Controls team!As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our...

  • Alarm Operator

    6 months ago

    Ottawa, Canada Paladin Technologies Full time

    Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work? Paladin Technologies Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Ottawa-based Response Center, coordinating the...

  • Alarm Operator

    5 months ago

    Ottawa, Canada Paladin Technologies Full time

    Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work? Paladin Technologies Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Ottawa-based Response Center, coordinating the...

  • Alarm Operator

    5 months ago

    Ottawa, Canada Paladin Technologies Full time

    Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work? Paladin Technologies Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Ottawa-based Response Center, coordinating the...

  • Alarm Operator

    2 months ago

    Ottawa, Canada Paladin Technologies Full time

    Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work? Paladin Technologies Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Ottawa-based Response Center, coordinating the...

  • Alarm Operator

    5 months ago

    Ottawa, Canada Paladin Technologies Full time

    Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work? Paladin Technologies Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Ottawa-based Response Center, coordinating the...

  • Alarm Operator

    6 months ago

    Ottawa, Canada Paladin Technologies Full time

    Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work? Paladin Technologies Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Ottawa-based Response Center, coordinating the...

  • Security Console Operator

    2 weeks ago

    Ottawa, Ontario, Canada Paladin Security Full time

    Job Description:As a Console Operator at Paladin Security, you will be the first point of contact for our clients and stakeholders. You will be responsible for dispatching alarm and occurrence responses, coordinating scheduling changes, and documenting all information into comprehensive reports.Responsibilities:Respond to alarms and occurrences in a timely...

  • Cfaa Fire Alarm Inspector

    2 months ago

    Ottawa, Canada Johnson Controls Full time

    **Unleash your potential with the Johnson Controls team!** As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries worldwide, our teams are...

  • Cfaa Fire Alarm Inspector

    5 months ago

    Ottawa, Canada Johnson Controls International Full time

    **Unleash your potential with the Johnson Controls team!** As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries worldwide, our teams are...