Customer Service Coordinator

2 weeks ago

Ottawa, Canada Classic Fire + Life Safety Full time

Company Description

Thank you so much for considering our company in your career search Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

CFLS is a caring company who values our staff.

CFLS is local and is part of the community.

CFLS is a full-service fire protection contractor.

**Summary**

The Customer Service Coordinator is motivated, organized and knowledgeable in the field of Mobile Inspection Services Scheduling and Coordination, with a strong technical and time-management focus to support the company’s field service operations. This job description is to be used as a guideline only and may not incorporate all functions of the job.

**DETAILED DESCRIPTION**

The Customer Service Coordinator is a full-time position responsible for coordinating and scheduling our Field Technician Services Team and will be responsible for the following tasks:
**PRIMARY ACCOUNTABILITIES**
- Preparing, coordinating, and implementing schedules for our mobile Fire & Life Safety Inspections Services Team at the prescribed intervals to meet scheduling KPI’s
- Effectively communicate with our field staff, customers, contractors, vendors and external resources on date/time and details regarding field service appointments
- Assess job readiness, and ensure all scheduled jobs are verified with customers at prescribed intervals prior to field deployment
- Maintain all appointment, software, and system records to ensure they are accurate and updated (i.e. site contacts, scope of work & deliverables, equipment and tooling needs, reports, etc.)
- Ensure field service staff are effectively and efficiently scheduled at least 2 weeks in advance, ensuring appointment scopes align with technician/fitter skills required to complete the work, and to avoid scope creep
- Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate time is allocated to inspection service jobs. Involvement and adherence to RTG and Job Duration will assist with this requirement.
- Work closely with the clients, Scheduling Supervisor, Service Managers, and Field Service Staff to ensure our Fire & Life Safety Inspections are completed on-time and error free, with mínimal return visits
- Communicate all relevant information concerning next steps and timelines to the customer, AHJ’s, contractors and leadership
- Track open jobs to ensure appointments and service orders are moving forward as quickly and efficiently as possible
- Create, track, maintain, verify, and close all service appointments, and service schedules in our ERP and supporting software
- Provide our Office Operations Team with appointment information and documentation for job closeouts
- Other duties as assigned

**SECONDARY ACCOUNTABILITIES**
- Ensure clients record are accurate an updated in our ERP, Inspection Reporting Platforms, Network Drives, and Files
- Work closely with the Scheduling Supervisor, and Service Managers in the mapping our new business appointments, and complex inspection services jobs
- Work with the Scheduling Supervisor, and Service Managers to address work-in-progress reports (weekly)
- Provide Scheduling Status Updates to your supervisor/team (Daily)
- Schedule sub-contractors and ensure materials are ready and proper paperwork is completed and received.
- Other duties as assigned

**SYSTEMS AND APPLICATIONS**
- Scheduling system management and administration
- The understanding and daily use of our ERP (Acumatica), financial systems, appointment systems, scheduling and reporting. Our Inspection Reporting Software Systems for Inspection Reporting accuracy. Our Certification Tracking systems, equipment tracking systems, security clearance and safety tracking systems for scheduling accuracy.
- GPS Tracking Software review and administration for efficient and effective routing.

**SKILLS AND ATTRIBUTES**
- Planning, scheduling, and detailed time management skills are a must
- Organized, Strong attention to details and record keeping focus to ensure division’s scheduling needs
- Able to process documentation and understand completeness formatting and consistency requirements
- Keep informed of scheduling system revisions and upgrades
- Good interpersonal skills with department staff and field technicians
- Team Player with strong communication skills through both written and oral

**QUALIFICATIONS**
- Minimum 2 years’ experience in customer service, work planning, scheduling, dispatching, and redeployment type roles in service Industries
-

  • Customer Service Coordinator

    1 week ago

    Ottawa, Canada Centretown Citizens Ottawa Corporation Full time

    Job Title: Customer Service Coordinator **About Centretown Citizens Ottawa Corporation (CCOC)** CCOC is a community-based, tenant and member-directed, non-profit housing organization whose mission is to create, maintain and promote housing for low and moderate-income people. We value diversity, collaboration, inclusive and open decision-making, innovation,...

  • Customer Service Coordinator

    4 weeks ago

    Ottawa, Canada Daikin Comfort Technologies Full time

    Overview: **Customer Service Coordinator** **The Opportunity** Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our Customer Service Coordinator position for our Sales Operations group located at our Ottawa branch. **In Addition** - Provide leadership, training and guidance among the CSRs and clerks at the...

  • Customer Service Coordinator

    4 weeks ago

    Ottawa, Canada Daikin Comfort Technologies Full time

    Overview: **Customer Service Coordinator** **The Opportunity** Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our Customer Service Coordinator position for our Sales Operations group located at our Ottawa branch. **In Addition** - Provide leadership, training and guidance among the CSRs and clerks at the...

  • Customer Service Coordinator

    2 weeks ago

    Ottawa, Ontario, Canada Centretown Citizens Ottawa Corporation Full time

    Job Title: Customer Service CoordinatorAbout Centretown Citizens Ottawa Corporation (CCOC)CCOC is a community-based, tenant and member-directed, non-profit housing organization whose mission is to create, maintain and promote housing for low and moderate-income people. We value diversity, collaboration, inclusive and open decision-making, innovation,...

  • Customer Service Coordinator

    4 weeks ago

    Ottawa, Canada ParaMed Full time

    Job Description Customer Service Coordinator Time Type: Full time - Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together! ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes...

  • Customer Service Coordinator

    2 weeks ago

    Ottawa, Ontario, Canada Daikin Comfort Technologies Full time

    Overview:Customer Service CoordinatorThe OpportunityDaikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our Customer Service Coordinator position for our Sales Operations group located at our Ottawa branch.In Addition - Provide leadership, training and guidance among the CSRs and clerks at the branch in order to...

  • Customer Service Rep/route Service Driver

    4 weeks ago

    Ottawa, Canada Canadian Linen & Uniform Service Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...

  • Customer Service Rep/route Service Driver

    4 weeks ago

    Ottawa, Canada Canadian Linen & Uniform Service Full time

    **Route Service Driver** **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total...

  • Project Coordinator/customer Service

    4 weeks ago

    Ottawa, Canada WSA - Light Energy Design Full time

    Summary: The Project Coordinator is an integral member of the Project Team and works alongside the Project Manager (Quoters). The individual is responsible for overseeing all activities of a project after it has been quoted and “won” all while building strong relationships with clients. Projects vary in size and complexity, but the project coordinator...

  • Coordinator, Customer Service

    2 weeks ago

    Ottawa, Ontario, Canada Canadian North Full time

    Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve.When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the...

  • Bilingual Customer Service Coordinator

    4 weeks ago

    Ottawa, Canada Randstad Canada Remote Work Freelance Full time

    Do you love to plan and have strong organizational skills? Do you have experience working in a call center or other high volume customer service role? Are you looking for an opportunity for development and growth? Then we might just have the role you’ve been looking for!We are looking for Bilingual Customer Service Coordinators to work in the heart of...

  • Bilingual Customer Service Coordinator

    4 weeks ago

    Ottawa, Ontario, Canada Randstad Canada Full time

    Do you love to plan and have strong organizational skills? Do you have experience working in a call center or other high volume customer service role? Are you looking for an opportunity for development and growth? Then we might just have the role you've been looking forWe are looking for Bilingual Customer Service Coordinators to work in the heart of Ottawa,...

  • Bilingual Customer Service Coordinator

    4 weeks ago

    Ottawa, Ontario, Canada Randstad Canada Full time

    Do you love to plan and have strong organizational skills? Do you have experience working in a call center or other high volume customer service role? Are you looking for an opportunity for development and growth? Then we might just have the role you've been looking forWe are looking for Bilingual Customer Service Coordinators to work in the heart of Ottawa,...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Canada Phzio Full time

    Canadians want modern healthcare options and enhanced care. Phzio Canada moves beyond traditional-based care and provides patients with new options for preventative care, all from the comfort of their home. Our innovative platforms, Phzio, MSK360, and Care Quest, are revolutionizing the delivery of care and enhancing the overall patient experience. Phzio is...

  • Bilingual Customer Service Coordinator

    4 weeks ago

    Ottawa, Ontario, Canada Randstad Canada Full time

    Do you love to plan and have strong organizational skills? Do you have experience working in a call center or other high volume customer service role? Are you looking for an opportunity for development and growth? Then we might just have the role you've been looking forWe are looking for Bilingual Customer Service Coordinators to work in the heart of Ottawa,...

  • Coordinator, Customer Service

    4 weeks ago

    Ottawa, Canada Canadian North Full time

    **Other Details**: Reporting to Manager, Customer Service **Level**: As per the Unifor Collective Agreement - In accordance with the Unifor Collective Agreement Skills and Qualifications Include, but not limited to, the following minimum skills and qualifications: High school diploma or equivalent related work experience i.e. travel tourism education,...

  • Service Coordinator

    1 week ago

    Ottawa, Canada Northern Dock Systems Inc. Full time

    **Who are we?** We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers...

  • Coordinator, Customer Service

    2 weeks ago

    Ottawa, Ontario, Canada Canadian North Full time

    Other Details: Reporting to Manager, Customer ServiceLevel: As per the Unifor Collective Agreement In accordance with the Unifor Collective AgreementSkills and QualificationsInclude, but not limited to, the following minimum skills and qualifications:High school diploma or equivalent related work experience i.e. travel tourism education, customer...

  • Customer Assistance Coordinator

    2 weeks ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Customer Assistance Coordinator to join our team in Ottawa. The successful candidate will be responsible for providing excellent customer service to our clients, responding to inquiries, and resolving customer complaints.The ideal candidate should have a minimum of two years of customer service experience, excellent...

  • Sales & Customer Services Branch Coordinator

    4 weeks ago

    Ottawa, Canada British Council Full time

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative...