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911 Emergency Dispatch Technical Lead

4 weeks ago

Ottawa, Canada Versaterm Full time

**The Company**

Versaterm Public Safety is a vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire, and EMS agencies across North America and the Caribbean and we are changing the relationship between public safety agencies and their software providers. Everything we do originates from our focus on customer experience and outcomes.

As a result of significant growth, we are looking for top-notch professionals to join us during this exciting time. Our clients rely on us to provide exceptional products and support, in turn, we depend on our Team of Specialists dedicated to client service excellence.

This role will support law enforcement organizations across New Brunswick, providing ongoing support for their 911 Emergency Dispatch systems and projects.

**The Role**

The duties include, but are not limited to:

- Liaising with Versaterm and Customer technical SMEs, as required, to troubleshoot and resolve issues
- Evaluating, documenting, submitting, and tracking end-user product suggestions
- Assisting with the evaluation and implementation of new product features
- Assisting with ongoing end-user training
- Assist with creating and maintaining customer-specific documentation relating to training, configuration, and use cases
- Be available for travel to New Brunswick up to 30% of the time

**Qualifications**
- Degree/Diploma in Management Information Systems, Information Technology, or a related field, or an equivalent combination of education, experience, and training
- Extraordinary customer service and relationship management experience
- Ability to obtain security clearance
- Experience working in a Public Safety (dispatch, police, fire and/or EMS) environment is an asset
- Bilingualism is a strong asset for this role

**Role Competencies**
- Strong interpersonal and communication skills
- Solid troubleshooting and problem-solving skills
- Exceptional verbal and written communication skills
- Outstanding organizational and time-management skills
- Demonstrated accountability for actions and outcomes
- Excellent at collaboration, teamwork, and leadership
- Strong critical thinking skills

**Equal Opportunity

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