Key Account Manager

1 week ago

Abbotsford, British Columbia, Canada Phantom Screens Full time

At Phantom, making life better is our mission: for our customers and our employees. We're driven by our vision and values - it's what sets us apart as a corporation - and what makes Phantom Screens a special place to work. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we're THE top-selling retractable screen, and our products are international.


The Key Account Manager (KAM) is a pivotal future forward role for Phantom, focused on seeking out and developing relationships with new Key Account targets, especially e-tailers and digital merchants.

By definition, a Phantom Key Account is a larger scale business partner who will act as a direct or significant influencer in selling Phantom products, to be serviced through our current Network.

The role will also be responsible, for managing our current key account portfolio throughout North America, Home Depot, Lowes/Rona Canada, Shade FX, JELD-WEN, etc.

The KAM will formalize and develop all relationships with our key accounts as well as measuring results, reporting, learning and, if necessary, adjusting strategic and tactical initiatives.

The KAM will liaise with the Business Development team to deliver meaningful support from the Network to develop the Key Account business.

The incumbent will champion, follow, and encourage in others the organization's corporate values; foster a positive corporate culture and working environment, and communicate effectively with internal and external contacts at all levels.


Why people love Phantom:

  • Workplace culture that values meaningful work and developing and distributing a product we're proud to share,
  • Tuition reimbursement, ongoing learning opportunities and support for career advancement,
  • Competitive compensation and group medical and dental benefits/insurance,
  • Employee Care program and onsite life coach,
  • Managers who value worklife balance,
  • Regular team building and social events everything from pizza, food trucks, barbecue lunches to our annual holiday party.
  • Support for local and international charities, such as World Vision, Habitat for Humanity and Cyrus Centre.

What we value:

At Phantom Screens we value all of our employees.

We are committed to providing a safe, harmonious, and respectful work environment and we achieve that living our core values:

  • To Speak the Truth
  • To Pursue Excellence
  • To Serve Each Other
  • To Practice Stewardship

Key Responsibilities:

(including, but not limited to the following)

  • Responsibility and ownership of our Key Accounts and their interaction with our company and Network Partners.
  • Develop new relationships and programs with targeted strategic accounts, especially in the etailer and digital merchant spaces.
  • Embrace digital mediums to reduce overall account servicing costs and maximize ROI's, utilizing ecomm and online properties within strategic accounts to drive business; with new and current accounts.
  • Formalize programs and Network support of initiatives in collaboration with the Business Development Team.
  • Collaborate with the Revenue Group to create, recommend, and implement annual and longrange strategic plans that support business development and the achievement of the organization's longterm goals and objectives.
  • Work closely with the Marketing team to establish and implement successful channel and partner programs.
  • Provide feedback on trends, market insight and performance to Revenue Group management and SLT.
  • Provide ongoing guidance to ensure targets are achieved, monitoring account performance to achieve budget levels.
  • Develop and monitor meaningful KPI's for measuring performance as part of the strategic plan for this area of the business.
Budgets & Sales Forecasts

  • Develop and manage revenue goals and Business Plans for strategic accounts.
  • Develop and manage approved expense budgets, ensuring that fiscal responsibility is practiced.
  • Assist in the creation and recommendation of the annual sales forecasts for strategic accounts for inclusion in the annual corporate budget, including defining sales by unit and product mix to allow development of an appropriate production plan.
  • Communicate detailed and accurate sales forecasts to management to assist in the monthly production planning process.

What you'll bring to the job:

  • Minimum 5-10 years of experience in the home improvement field, or related field.
  • Detailed knowledge of distribution networks, including a broad understanding of manufacturing processes.
  • Key account management experience of largescale retailers, but especially etailers and digital merchants, including their digital transaction processes.
  • Strong curiosity for new and unchartered territories, with a creative approach to uncovering the possibilities.
  • Highly developed analytical skills with the ability to interpret informatio

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