Hotels Coordinator, Programme
2 weeks ago
HOTELS COORDINATOR, PROGRAMME & GUEST SERVICES
Contract
Full-time
Programme and Guest Services, Programming Division
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.
TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.
We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.
We are currently hiring for the position of:
HOTELS COORDINATOR, PROGRAMME & GUEST SERVICES
Reporting to the Senior Manager, Programme & Guest Services, the Hotels Coordinator is responsible for Festival hotel administration for officially invited guests and stakeholders of the Toronto International Film Festival. Key responsibilities include hotel accommodation bookings, tracking hotel reservations and hotel-related customer service for Industry and press delegates, film programming guests, and internal departments. Overall, this position works closely with relevant teams to ensure exceptional administrative support for internal and external stakeholders.
RESPONSIBILITIES:
Shall include but not be limited to:
Provide accommodation-related customer service to stakeholders including Festival guests, Industry delegates, and staff
Respond to general hotels and hospitality inquiries and requests
Build contracted hotel inventory in applicable reservations management systems
Maintain productive relationships with all hotel partners and facilitate clear and frequent communication
Assist with booking and tracking of hotel reservations for Festival guests
Process, monitor, and troubleshoot hotel reservations in an efficient and accurate manner
Monitor and assist in management of contracted hotel inventory in applicable reservations management systems
Provide rooming lists to hotels as Festival guests become confirmed and follow up on special requests and/ or changes to reservations directly with hotels
Perform data entry of information and preparation of reports utilizing the Festival database (Artifax) and other applicable databases and tracking documents
Assist with management of departmental email accounts (i.e. Hotels inbox)
Maintain an accurate electronic trail for each guest/attendee
Coordinate post-Festival reconciliation of hotel billing
Prepare and provide reports, presentations, and post mortems as required
Provide a detailed Festival post mortem
Assist with other coordination tasks and administrative duties as required
JOB GRADE & SALARY:
Job Grade (Seasonal)
$23.00
TARGET CONTRACT DATES:
June 3, 2024 - October 31, 2024
WORK LOCATION:
Office Location: 350 King Street West, Toronto, ON M5V 3X5
Weekly in-office requirements:
Minimum 2 days (November to May)
Minimum 3 days (June to October)
Festival Office Requirements: Full Time during Festival
MINIMUM REQUIREMENTS:
College diploma, university degree, or equivalent experience
Minimum 2 years experience in a high-level customer service or administrative role in the hospitality industry
Experience booking hospitality arrangements for individuals or groups
Experience with guest logistics or talent coordination an asset
Experience working for a film festival or large scale event an asset
Strong, effective, and professional communicator with strong interpersonal skills
Comfortable working with numbers, invoicing, budgets, and other financial information
Strong organizational and project coordination skills with extreme attention to detail and the ability to effectively prioritize
Strong computer and data management skills, including databases, CRMs, project management tools, internet research, Microsoft Office, Google Suite, Artifax
Professional manner and “can-do” attitude with ability to adapt quickly to change
Enjoys fast-paced, multi-tasking work environment, with a willingness to adapt to shifting priorities and circumstances
Demonstrated mature judgment, patience, professionalism, and diplomacy
Ability for discretion and handling confidential information
Able to handle challenging situations with a positive, problem-solving attitude
Ability to both work independently and in a team environment
Initiative and creativity to develop innovative solutions
Commitment to diversity, inclusiveness, and public accountability
Understanding and commitment to superior client servicing
Adaptable to a flexible work schedule including some evenings and weekends to meet deadlines, as well as fully available during Festival
Additional language(s) an asset
HOW TO SUBMIT & APPLICATION DEADLINE:
All applications must be submitted online through TIFF’s Career Centre .
Please upload your cover letter and resumé as PDF(s), before the deadline of FRIDAY MAY 3, 2024.
CLOSING:
We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.
Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employmentVisas; however, TIFF considers and welcomes individuals on time-limitedVisastatus for this position. For consideration to those on time-limitedVisastatus, yourVisamust allow you to complete the full contract.
Please send any questions via e-mail only to careers@tiff.net .
TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.
If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net . We strive to provide reasonable accommodations whenever requested.
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