Coordinator, Residential Guest Relations

3 weeks ago

Toronto ON, Canada Four Seasons Hotels Ltd Full time

Coordinator, Residential Guest Relations page is loaded Coordinator, Residential Guest Relations Apply locations Four Seasons Corporate Office Toronto time type Full time posted on Posted 2 Days Ago job requisition id REQ10314111

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Coordinator, Residential Guest Relations

The Coordinator, Residential Guest Relations plays an integral role in elevating the Four Seasons’ experience for our Residential Homeowners as they live and travel the brand.

This role will be responsible for connecting and building relationships with our Residential homeowners. This includes utilizing various tools & platforms to provide proposals and to confirm reservations for their Four Seasons travels.

This role will support the Residential Supervisor with administrative duties such as enrollments and removals, updating marketing subscriptions, assisting with global inquiries, and more. They will also help to track daily revenue and run monthly data reports to ensure clean and accurate data in Salesforce. Interpersonal skills and the ability to nurture guest relationships while providing exceptional start to finish service for our Residential homeowners is a top requirement.

Schedule:

  • The successful candidate will work 5 consecutive days a week which includes 1 weekend day.
  • Hours of work is 10am – 6pm EST.

What You’ll Be Doing:

Residential Contact

  • The Residential Coordinator is responsible for connecting with new and existing homeowners to establish a relationship and encourage them to travel the brand. They will support the Residential Supervisor and our global properties by performing all functions for new homeowners.
  • Service – Having a clear and in depth understanding of brand expectations for Residential homeowners and beneficiaries.
  • Homeowner Contact & Interaction– Performing new owner onboarding and welcome to the Service.
  • Profile Creation & Enrollment – Create profiles, ensuring complete, accurate data, and enroll in Salesforce.

Residential Travel

  • The Residential Coordinator will utilize ORS to obtain rates and availability and to finalize travel bookings for homeowners, ensuring a high degree of accuracy when making reservations.
  • Use a consultative sales approach to identify guests’ needs and make relevant recommendations.
  • Actively seek opportunities to upsell and cross-sell additional services that add value to the guest experience.
  • Liaise with property teams to flag guest arrivals, including pertinent information such as arrival time, flight info, transportation arrangements, meet & greet, local recommendations, and hotel information as needed.
  • Ensure Residential homeowners and beneficiaries are accurately enrolled and receive the benefits of the service when traveling to other properties.
  • Perform feedback debrief from homeowner and property after travel to identify opportunities, profile updates or any other areas for action.
  • Regularly monitor for glitches and feedback.

Profile Management and Support for all Private Residents

  • The Residential Coordinator will review and audit all aspects of Residential profiles, ensuring accurate data and providing relevant property support.
  • Review profiles to ensure Residential profile enrichment is being carried out by the local Residential teams.
  • Lead periodic audits and updates on Residential Profile initiatives, including regular audits to ensure the correct homeowners are enrolled and removed.
  • Support global Residential teams by auditing/updates upon request.
  • Provide regional and corporate leaders with reports on KPIs, tracking and audit results.

What You Bring:

  • Hospitality Diploma / Degree or equivalent experience
  • Minimum 3 years in a direct customer service position with a focus on fostering relationships and direct sales. Experience in a Residential capacity is an asset.
  • Strong customer service skills always representing the Four Season’s brand.
  • Thorough knowledge of Property Management System preferred.
  • Familiarity with Lotus Notes, Microsoft Word and Excel
  • Demonstrate effective communication skills.
  • Proven consultative sales skills.
  • Strong conflict resolution skills, and excellent interpersonal skills
  • Efficient typing skills

Who You Are/Key Skills:

  • Relationship driven, ability to create trust and establish positive relationships with the different stakeholders (Residential teams on property, Homeowners, Corporate teams)
  • Excellent written and verbal communication skills
  • Self-starter, patient, ability to manage competing priorities with minimal supervision.
  • Intuitive with all troubleshooting
  • Proactive, takes initiative.
  • Strong administrator with excellent planning and organizational skills
  • Creative thinker initiating new ideas and processes.
  • Highly organized, detail oriented and process driven.
  • Flexible and punctual with scheduling
  • Always maintains professionalism and works well in a team environment.
  • Ability to adapt and respond quickly to a demanding environment that is subject to constant change.

This position is remote based in Ontario, Canada however the successful candidate will be required to come into the office approximately once a week at 1165 Leslie Street, Toronto, Ontario #LI-Remote

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

#J-18808-Ljbffr

  • Coordinator, Residential Guest Relations

    4 weeks ago

    Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Coordinator, Residential Guest Relations

    3 weeks ago

    Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Relations Supervisor

    1 month ago

    Toronto, Canada Toronto Zoo Full time

    Looking for a career with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, and conservation science to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all...

  • Guest Relations Supervisor

    1 month ago

    Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Guest Services Coordinator

    5 days ago

    Toronto, Canada Toronto Bicycle Tours & Events Full time

    **This is a 2 month contract with a strong potential for extension** **Who We Are**: Toronto Bicycle Tours & Events provides sightseeing and educational tours, rentals and events in the Greater Toronto Area. We showcase Toronto’s people, places, and culture through storytelling and memorable experiences. We have fun helping visitors from around the world...

  • Residential Coordinator

    1 month ago

    Toronto, Canada Reconnect Community Health Services Full time

    **Residential Coordinator** **Positions Available**: _1_ **Unionized Position**:_**No**_ **Position Type: Full-Time**_**, Contract**_ **Job Class**: _Clinical_ The Residential Coordinator is responsible for supervising, administering and providing day-to-day direction and support to the staff of a residential crisis service in accordance with...

  • Guest Relations Supervisor

    4 weeks ago

    Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Residential Concierge

    1 month ago

    Toronto, ON, Canada Four Seasons Hotels Ltd Full time

    Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that...

  • Accounts Payable Coordinator

    4 days ago

    Toronto, Canada FirstService Residential Full time

    **Accounts Payable Coordinator** As the leading and largest residential property management company in North America, FirstService provides full-service, professional community management services to more than 8,000 properties and over 1.6 million residential units across three provinces in Canada and twenty-one states in the United States. Each day, every...

  • Guest Relations Manager

    1 week ago

    Toronto, Ontario, Canada Fairmont Royal York Full time

    Company DescriptionFor over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million...

  • Guest Services Specialist

    1 month ago

    Greater Toronto Area, Canada DelSuites Full time

    Looking for a new challenge in the luxury hospitality industry? **DELSUITES**, a division of TRIDEL, is the largest and most highly recognized corporate housing provider in the Greater Toronto Area. We manage extended stay furnished condominium suites as a hotel-alternative in residential buildings across the GTA. We are looking for a customer centric...

  • Hotels Coordinator, Programme

    1 month ago

    Toronto, Canada TORONTO INTERNATIONAL FILM FESTIVAL Full time

    **HOTELS COORDINATOR, PROGRAMME & GUEST SERVICES** **Contract** **Full-time** **Programme and Guest Services, Programming Division** TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our...

  • Guest Experience Ambassador

    1 month ago

    Toronto, ON, Canada RioCan Full time

    Who We Are RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate. We are proud to be recognized as one of Canada's Greenest...

  • Guest Services

    2 weeks ago

    Toronto, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Residential Leasing Specialist

    2 weeks ago

    Toronto, ON, Canada Sterling Karamar Property Management Full time

    Residential Leasing Specialist - Vehicle Required Purpose The Leasing Specialist thrives in a fast-paced environment and possesses strong negotiation and communication skills. They are primarily responsible for leasing units and maintaining an occupancy rate of 100% in a portfolio of multi-residential apartments. Main Responsibilities and Activities ...

  • Reception/administrative Assistant

    1 week ago

    Toronto, Canada Tricon Residential Full time

    Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide...

  • Corporate Receptionist

    1 month ago

    Toronto, Canada Tricon Residential Full time

    Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide...

  • Residential Concierge

    2 months ago

    Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Residential Concierge

    2 months ago

    Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Residential Concierge

    1 month ago

    Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...